TM
thato M
Active since Oct 2012
21
Reviews
0
Industries
Reviews
21 reviews4 months ago
Extremely helpful.
Thank you to Mr Melusi Zungu for always going the extra mile to help. I appreciate it.
53 replies
5 months ago
After Payment Zero Communication
I placed an order from the iStore Pre-Owned department on 9 November 2025, and honestly, this experience has been extremely frustrating. It’s been 11 days, and I haven’t received a single update no confirmation email, no tracking number, nothing. It’s as if my order doesn’t exist. When I made the purchase, I was in Cape Town, so I selected collection in Cape Town. I’m now back home in Johannesburg, and because iStore hasn’t communicated anything, I have no idea how I’m even supposed to get my parcel now. And really whose responsibility is that supposed to be? I feel completely stranded. On 24 November, I contacted their customer service hoping for some clarity. All I was told was that my order is marked as “processing” on their side and that I should log out and log back in to see updates. I was also assured that I’d be notified when my parcel is ready for collection… but here I am, still waiting, with absolutely no communication at all. This level of service is honestly shocking. I’ve never experienced anything this poor before, and it’s left me extremely disappointed. I truly hope no one else has to go through this with the Pre-Owned department.
0 replies
8 months ago
A big Shout Out to Melusi Zungu
A big thank you to Melusi Zungu for always going over and above. Some of my marks were not captured and he was able to assist. Thank you so much.
1 reply
17 months ago
Bad Service
I am writing to formally express my dissatisfaction with the handling of my return and refund request for a "Climber Machine" purchased from your Clearwater branch on 29 August 2024. I returned the product to your store on 14 September 2024, which was 17 days after purchase. Initially, I was told that a refund could not be processed because the store’s printer was not working. I was advised to return on another day, but to save time and effort, I suggested that the refund form be emailed to me so that I could complete and return it electronically. Despite complying with this process, I was informed a few days later that a refund would not be possible because my return fell outside the 15-day period. This policy was not communicated to me at the time of purchase nor stated on the receipt or any other documentation. On October 3rd, I sent an email to the store informing them that I would be coming over the weekend to process my refund. However, no one rep**** to my email. When I arrived at the store on October 6th as planned, I was informed that they could not assist me and was instead given a phone number to call. When I asked why I was not informed earlier via email thus saving me an unnecessary trip, as I do not live in the area, I was told by the lady assisting me that she was on leave and does not know anything. This lack of communication and coordination is unacceptable and has caused me considerable inconvenience and frustration. It has now been over two months since I returned the Climber Machine, and I have not received any resolution to this matter. Considering the time that has passed, it is highly likely that the item has already been sold to another customer, yet I am still owed a refund. This lack of resolution and accountability is both frustrating and unprofessional. I kindly request that you process my refund immediately. I have been patient for way too long.
112 replies
18 months ago
Outstanding customer service
I recently had the pleasure of experiencing truly outstanding customer service, and I felt compelled to share my feedback. From start to finish, my case was handled with professionalism, friendliness, and genuine care. Mr Melusi Zungu not only resolved my issue promptly but also went above and beyond to ensure that I was completely satisfied with the outcome. Thank you.
53 replies
24 months ago
NO AFTER SERVICES!!!
We bought the Camden Lounge suite grafton everest from Northgate mall in September 2022, On March 4th 2024 I logged a call for repairs with the service centre, got a reference number and never heard from them again. Weeks later we decided to go to the the store for a follow up and we were told to send photos and videos then they would send people over. We did exactly as we were told, it has now been 7 weeks and no communication from them. The after service and warranty they sales people tell you about is not there, basically after making a purchase you are on your own, you have to fight for them to do the right thing. Buying at Rochester is just like buying from a street vendor, once the money is in their possession what happens to the goods you bought is your problem.
0 replies
26 months ago
Low quality
We bought a bed on black friday, from the second week I could hear the springs of the bed when laying on the bed, every time I turn or any slight movement it's like the springs are popping. A bed of 12K very low quality it could not even bear 2 months.
127 replies
26 months ago
Superb Service
Had such great service from Melusi Zungu at the Braamfontein campus. He was very patient and went beyond the call of duty.
56 replies
30 months ago
Unacceptable service
I placed an order at 20:25, 30 minutes later there was no movement on my order and I called the restaurant so they can confirm if they have indeed received my order, the lady confirmed that they have received my order but there currently no drivers available. Few minutes later the lady called me back to tell me that my order will arrive in +-10 minutes, 32 minutes later I call her to ask where is the driver she says my order is still not collected, I then ask her what should happen now and she says I should pick up the order if I do not live far. At 22:00 receive a call from them that the driver will arrive in 10 minutes, I ask if the driver will arrive at my place or at the restaurant in 10 minutes she then says the driver will collect the order in 10 minutes time. I ask if they can at least make sure that the food is warm they said they cannot do that as the food has been waiting for long and they have switched off their machines. What annoys me the most is that now it seems as if it's my fault that there are delivery delays, I must order food, wait for to hours and receive it. Once I warm up that food in the microwave it will not be the same again, the skin will definitely lift from the flesh and the chips and absolute mess. The staff has got no customer service and have misled me for the past 2 hours! Disgusting service, 22:32 and my food is only arriving now cold.
0 replies
33 months ago
BEST SERVICE EVER!
I had issues with my student portal and couldn't register for second semester. I emailed Mam Magdeline Maluleke (braamfontein campus), 2 hours later she responded to my email and the next day I was able to register. This is the best service I have ever received at Rosebank College, this was the first time someone responded to my email.
60 replies
Review Distribution
5 Star
6 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (14.285714285714286%)
1 Star
12 (57.142857142857146%)