iTalk
3.4|65 reviews
TR
Tarryn R
1 reviews | Active since Member
07 Mar 2026, 13:03
*****ULENT!
Purchased a MTN contract via their website. Come delivery day and I receive 2 phones. I immediately contacted mtn who gave me various numbers to rectify the issue. After 2 days I go to a physical store only to be told i have 2 contracts that i will be billed for and they can't do anything about it, i reported this as ***** to Mtn and they informed me italk has to correct the mistake.
I never agreed to this! I was only contacted to "verify" my bank account details. Someone at italk needs to contact me urgently regarding this *****.
Helpful (0)
Replies (6)0
Replies (6)iTalk's replyOfficial
09 Mar 2026, 13:30Hi Tarryn, we apologise for this experience.
May I ask that you please reach out to italk.complaints @i-talk.co.za ( please note that I have put a space in the email address before the "@" to try and stop it from getting blocked out on Hellopeter.)Alternatively, you may provide us with your contact details through our Facebook page via direct message, and we will arrange for a representative to contact you directly.
May I ask that you please reach out to italk.complaints @i-talk.co.za ( please note that I have put a space in the email address before the "@" to try and stop it from getting blocked out on Hellopeter.)Alternatively, you may provide us with your contact details through our Facebook page via direct message, and we will arrange for a representative to contact you directly.
Best regards,
iTalk's reply09 Mar 2026, 13:30
Official
Hi Tarryn, we apologise for this experience.
May I ask that you please reach out to italk.complaints @i-talk.co.za ( please note that I have put a space in the email address before the "@" to try and stop it from getting blocked out on Hellopeter.)Alternatively, you may provide us with your contact details through our Facebook page via direct message, and we will arrange for a representative to contact you directly.
May I ask that you please reach out to italk.complaints @i-talk.co.za ( please note that I have put a space in the email address before the "@" to try and stop it from getting blocked out on Hellopeter.)Alternatively, you may provide us with your contact details through our Facebook page via direct message, and we will arrange for a representative to contact you directly.
Best regards,
TR
Tarryn R's updateReviewer Update
14 Mar 2026, 09:01I have done this, I was on a call with an agent who was busy processing the return when the call cuts out. This was DAYS ago and I did not get a return call and now no one is returning my emails. Is this how iTalk does business? By ****ming people then refusing to correct its mistakes?
TR
Tarryn R's update14 Mar 2026, 09:01
Reviewer Update
I have done this, I was on a call with an agent who was busy processing the return when the call cuts out. This was DAYS ago and I did not get a return call and now no one is returning my emails. Is this how iTalk does business? By ****ming people then refusing to correct its mistakes?
iTalk's replyOfficial
16 Mar 2026, 06:02Hi Tarryn, I have taken down your details and I will get a representative to reach out to you directly.
Best regards,
iTalk's reply16 Mar 2026, 06:02
Official
Hi Tarryn, I have taken down your details and I will get a representative to reach out to you directly.
Best regards,
TR
Tarryn R's updateReviewer Update
30 Mar 2026, 14:16Weeks later and this is still unresolved. Only difference is i returned the device and sim, provided the irms number but still no cancelation. What is happening
TR
Tarryn R's update30 Mar 2026, 14:16
Reviewer Update
Weeks later and this is still unresolved. Only difference is i returned the device and sim, provided the irms number but still no cancelation. What is happening
iTalk's replyOfficial
31 Mar 2026, 13:14Hi Tarryn!
I will escalate this matter with urgency. We apologise for this. We understand your frustration.
I will escalate this matter with urgency. We apologise for this. We understand your frustration.
Best regards,
iTalk's reply31 Mar 2026, 13:14
Official
Hi Tarryn!
I will escalate this matter with urgency. We apologise for this. We understand your frustration.
I will escalate this matter with urgency. We apologise for this. We understand your frustration.
Best regards,
TR
Tarryn R's updateReviewer Update
03 Apr 2026, 17:02It's the 3rd of April 2026 and no one has contacted me. I have no device, thiis was returned weeks ago yet I am being billed for it. Do I need to lodge a complaint with the national consumer commission for this to be handled?
TR
Tarryn R's update03 Apr 2026, 17:02
Reviewer Update
It's the 3rd of April 2026 and no one has contacted me. I have no device, thiis was returned weeks ago yet I am being billed for it. Do I need to lodge a complaint with the national consumer commission for this to be handled?