Bad attitude on faulty/poor quality product

<p>Our company ordered name badges from ibadge. The background within the badge ( behind the resin ) changed colour, which is very visible on a black badge.</p> <p>A representative requested that I post the badges to them so that their factory can do tests on what the reason may be. After 3 months I still have not received any feedback on the "tested" badges, just a reply that the badges was not used for the use intended and that they can't replace because they are falling apart ( which is not close to the truth). For what purpose can one use a name badge beside wearing on your uniform???</p> <p>One of the badges was not worn for 4 months and the colour of the background changed behind the resin.</p> <p> </p> <p>The attitude of their sales rep, Ron was rude, unprofessional and unhelpful.</p> <p>And I still don't have any results from the "tested" badges. So no explanation given on badges that was sent back and defnitely sent back in one piece.</p> <p> </p> <p> </p>