Disappointed with misleading shipping policy

Hello Peter, I ordered a bag from IBags on the 14th July 2022. Their policy is that they deliver free products over R1000.00 between 3-5 working days or they will call you should they experience delays. I am very disappointed that it's the 5th working day and still haven't received my delivery. I have been making efforts to send them emails and call them and been promised delivery will take place - still haven't received anything.