Silence from iBurst

I've been with iBurst since 2007 and when I received the notification of the LTE migration, I immediately opted for it.

When the migration happened, I received my router and everything went well, until the next debit order. I took the 20gb package that goes for R300. The past few months iburst has debited my account with R600, which is the subscription cost of my old package.

I've been trying to contact iBurst for months now (since September). When I phone, the call drops after holding for at least 15 minutes and I've sent about 24 emails and still no response. iBurst is stealing my money and I want some kind of feedback.

Another problem is that since the beginning of December, I haven't been able to receive any emails. iBurst informed their customers that all emails will be moved to a new company. I filled in all the forms and received confirmation and eventually got it all working for a month or 2. Then at the beginning of December, no emails can come through at all. I tried once again contacting iBurst as well as 24/7 online in order find out what the issue is. No response from either companies, phone calls drop and no one responds to emails.

I am going to reverse the debit orders and then report iBurst as well as 24/7 online. I searched on Google and it seems there are a lot of people who have the same problems, especially with the emails and they also don't receive feedback.