Active since Oct 2016
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9 reviews89 months ago
Best ISP in years
I've been with Home Connect for almost 2 months now and I'm very happy with their service. Arranging for installation was fast and easy. After installation, they activated everything, gave the login details for the router and I was set to go with no issues. They're also the only provider that's never given me hassles for downloading too much. Most ISP's throttle and have Fair Use Policies but Home Connect gives you true uncapped and unshaped fibre. Would recommend them to anyone.
105 replies
94 months ago
TakeAlot Refuses to Refund or swop Item under warranty
I've been buying from TakeAlot for years and never had any issues so it's sad that I now have to give a negative review. I purchased a harddrive last year which is supposed to come with a 12 month warranty. The harddrive died on me and I contacted TakeAlot and they stated that it is within the warranty period and it will be replaced. Last week, the courier came to collect the harddrive. I haven't heard from TakeAlot and this morning a courier delivered a package and I was excited to see it's a harddrive, only to find a big DECLINED sticker on the bubblewrap. The product is under warranty, it's not working and they refuse to give me a refund or to replace the product. In future I will purchase any PC equipment from EveTech, Wootware, RebelTech or PC Link as they have replaced faulty items in the past, even a week short of the warranty period. I'll make sure to tell my clients, friends and family never to buy any PC equipment from TakeAlot as warranties are not honored. Very disappointed after all these years of great service.
0 replies
101 months ago
Silence from iBurst
I've been with iBurst since 2007 and when I received the notification of the LTE migration, I immediately opted for it. When the migration happened, I received my router and everything went well, until the next debit order. I took the 20gb package that goes for R300. The past few months iburst has debited my account with R600, which is the subscription cost of my old package. I've been trying to contact iBurst for months now (since September). When I phone, the call drops after holding for at least 15 minutes and I've sent about 24 emails and still no response. iBurst is stealing my money and I want some kind of feedback. Another problem is that since the beginning of December, I haven't been able to receive any emails. iBurst informed their customers that all emails will be moved to a new company. I filled in all the forms and received confirmation and eventually got it all working for a month or 2. Then at the beginning of December, no emails can come through at all. I tried once again contacting iBurst as well as 24/7 online in order find out what the issue is. No response from either companies, phone calls drop and no one responds to emails. I am going to reverse the debit orders and then report iBurst as well as 24/7 online. I searched on Google and it seems there are a lot of people who have the same problems, especially with the emails and they also don't receive feedback.
0 replies
109 months ago
Yet another issue with Telkom
<p>If you look at my profile you'll see that over the past few months I've had some major issues with Telkom.</p> <p>First, it was the issue of my LTE not working which resulted in me digging into my own pockets to buy an external antenna since it took the Telkom tech guys 3 months 3 figure out that it was a signal issue.</p> <p>Second, the long fight to get compensation for the months I paid for no internet.</p> <p>I didn't get a refund but they gave me an extra 200gb (100gb any time and 100gb night surfer) for the time I paid but couldn't use it, which I appreciated.</p> <p> </p> <p>Now the problem. Since the beginning of March the LTE has been horrible, I usually had a solid 35 - 40mbps download speed with an occasional 50mbps, which I was more than happy with. However, since March, the LTE has slowed considerably. I mean slowed as in, 0.5mbps and if I'm very lucky, I might get around 3 - 4mbps, which is 10 times slower than what I had give or take. The result of this is that I was unable to use all the extra data I was given because of the slow speed and sadly, that data had an expiry date, which was April 30th. From the 24th of April, the speed picked up a bit but in the end, I had 70gb left over and then the 1st of May came, and all that data was gone.</p> <p> </p> <p>I have contacted the tech department 6 or 7 times now and everytime they give me the same bull****, scripted little "advice". They tell me to restart the router, then I tell them I've done that. I know how PC's and routers work and that's 101 when it comes to networks. Then they tell me to set the networks modes and everything to Automatic for about an hour and then switch it back to manual. That would be the preferred mode to 4G and the and the network to Telkom. I tell them I've already done it multiple times and what do I get back? A snotty and very unhelpful..."Well just do it again".</p> <p> </p> <p>I have tried everything, the internet is so slow, I can't even do a speed test as it failed even before the ping test finishes, I've tried all of Telkom's APN setting on the router as well. Nothing is working even though I have a full signal with the external antenna.</p> <p> </p> <p>Is there anyone at Telkom that can look into this as the people at the call centre are useless and at the best of times, read the little script and are really not in the mood to provide any assistance beyond that. After all the calls, not even an escalation or an alternative trouble shooting.</p> <p> </p> <p>I will hold out for 1 more month and then I'm cancelling this god forsaken LTE since most of the time, my ****py 2mbps iBurst that I have as a backup is faster and much more stable.</p> <p> </p>
392 replies
111 months ago
Great service from Twitter Team
<p>Anyone who looks at my review history will see I'm not on good terms with Telkom at the moment but I will give credit where it is due.</p> <p>My LTE was having issues on the 27th of February 2017 and I was unable to log into my account to purchase data and the prompt to continue with out of bundle data kept throwing an internal server error.</p> <p>I went onto Twitter and let Telkom know that there is a problem and I'm not sure if it's just my LTE or the area in general.</p> <p>Within 10 - 15 minutes someone responded and asked for my details so they could have a look and let the technical team know.</p> <p>An hour or two later my internet was working and I let them know via Twitter and the person who assisted me immediately responded and said they would let the tech team know the issue has been resolved.</p> <p>I wish the people at the Telkom call centre could be this efficient, all they do is give sloppy excuses and blame one another.</p> <p>Well done on the Telkom Twitter team, I think in the future if there is some issue like this, I'll just tweet them because obviously they're doing a much better job.</p>
56 replies
111 months ago
Can anyone do their jobs?
<p>I cancelled my ADSL account last year around September because the new place I moved to doesn't have space available. </p> <p> </p> <p>After one month, I requested that my R700 deposit be refunded and to this day I haven't heard back from Telkom. Now, out of nowhere, some external company phones me to let me know I still owe them money for the final month's calls.</p> <p>I received an invoice a short while ago and the totat was around R570. I spoke to the billing department and told them to keep the deposit as that will cover the final invoice and I'm not going to fight for months on end for R130. When I had my ADSL installed, I was told that the R700 would be refunded upon cancellation or it will be used to settle a final invoice.</p> <p>Apparenlty, as usual, no one at Telkom knows what's going on and now I'm receiving calls from collection agencies.</p> <p>Can someone that actually has a functioning brain at Telkom please sort this out as I am sick and tired of dealing with people who are stuck on some script that's plastered to their little PC screen since they can't think for themselves.</p> <p>Give me my money and I will pay the final invoice, or keep the damn deposit and settle the account.</p> <p>I would prefer Telkom just keep the deposit because I know that if I pay that final amount now, I'm never getting the deposit back because that is how Telkom operates.</p>
56 replies
112 months ago
Still Useless
<p>For a bit of background, please check my previous rant here: https://hellopeter.com/telkom/reviews/useless-and-horrible-service- ********** </p> <p> </p> <p>So I finally sorted the issue of not being able to connect to the internet. It was a signal issue with the LTE (even though I'm in a covered area). So I went and bought an antenna as Telkom said it would take them another month or two to come and install it. I installed it myself and my internet is working.</p> <p>I had no internet for 2 months and then Telkom had the nerve to take money from my account and now it's a battle to get that money back. Every time I phone they say the issue isn't resolved and a technician must come to my house to see what the problem is. I've told them a 100 times now that everything is fine since I bought and installed the antenna but it doesn't seem to click.</p> <p> </p> <p>Also, since it's been 3 weeks since I got the antenna, I'm wondering when they were planning to come as I've received no feedback and they are still under the impression that my internet isn't working even though I've been using it.</p> <p> </p> <p>Can someone please let these people know that my internet is working and I want a refund for the time it wasn't working (service activation was 16 November 2016).</p> <p> </p> <p>The reference number I got from Telkom: 1 ********** </p> <p> </p> <p>If I receive no feedback by Friday the 10th of February 2017, I will reverse the debit order myself and when the billing department comes calling, I will try (in vain probably) to explain the situation again.</p>
168 replies
113 months ago
Useless and horrible service
<p>I signed up for Telkom's LTE service since I can't get ADSL in my current complex. The service was activated on the 16 of November 2016 and to this day I've been able to connect to the internet twice. This didn't help much since the internet was so slow, I could hardly open a basic web page or download e-mails.</p> <p> </p> <p>The rest of the time it shows I'm connected but when I try to open a web page, I get a "No internet connection" error. I've phoned tech support about 17 times now and each time they say the tech guys are looking into it and they will contact me, I haven't heard anything. On the 8th of December, I received a call and the agent told me a techinician will phone to arrange a site visit to determine the problem, to this day I haven't received a call.</p> <p> </p> <p>I am in a coverage area and I contacted Telkom again to ask if I should just get an exernal antenna to boost the signal. I was told not to buy an antenna as I'm in a coverage area and the technicians still need to find out what the problem is. Each time I'm told that my query has been escalated and then just a generic "Sorry for the invonvenience". </p> <p> </p> <p>On top of all this, Telkom had the damn nerve to debit my account to the amount of the full monthly fee, even though I haven't been able to use the service.</p>
168 replies
116 months ago
Amazing Service
<p>I was at Westgate Spur last night and had such a great time. One of the managers, Bryan took our orders and he was just incredible. Friendly, full of jokes, smart and professional. If you're ever at Westgate, pop in and make sure he helps you. Hope to see him again soon. He is what a good manager should be, helping out when the waiting staff can't get around to everything. We need more people like him in restaurants. </p>
0 replies
Review Distribution
5 Star
3 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (66.66666666666667%)