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Ibuyeco
Unclaimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCM
Charlie M
1 reviews | Active since Jan 2020
2 Nov 2015, 10:35
Terrible Service
I have not had many interactions with iBuyEco over the term of my policy. They take premium. I am covered. Presumably.<br> <br> About a month ago I tried to log into the website [URL Removed] and could not. My login details were correct as far as I am aware, but as soon as you submit, it went to a very very old version of the DialDirect website which told me I don't exist. I phoned their service department, and was promptly transferred to Budget Insurance Online Support. Whomever they are! They said they would look into the matter, but I never ever good feedback.<br> <br> Today I had windscreen damage, and decided I will try the website again. This time I could not get to the login at all, told me my login details were incorrect. So I tried a password reminder instead, giving my ID number. Only for the website to tell me my ID is not valid. Seriously?!<br> <br> So I phoned the call centre again. Thought I'd register my claim over the phone. The dude that picked up the phoned asked me for my ID or policy number, so I gave him my ID. And then he said \this is a business policy". WHAT?! WHERE?! How does a business have an ID number?<br> <br> What next? Are they even skilled?"""
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Charlie M
1 reviews | Active since Jan 2020
2 Nov 2015, 10:35
Terrible Service
I have not had many interactions with iBuyEco over the term of my policy. They take premium. I am covered. Presumably.<br> <br> About a month ago I tried to log into the website [URL Removed] and could not. My login details were correct as far as I am aware, but as soon as you submit, it went to a very very old version of the DialDirect website which told me I don't exist. I phoned their service department, and was promptly transferred to Budget Insurance Online Support. Whomever they are! They said they would look into the matter, but I never ever good feedback.<br> <br> Today I had windscreen damage, and decided I will try the website again. This time I could not get to the login at all, told me my login details were incorrect. So I tried a password reminder instead, giving my ID number. Only for the website to tell me my ID is not valid. Seriously?!<br> <br> So I phoned the call centre again. Thought I'd register my claim over the phone. The dude that picked up the phoned asked me for my ID or policy number, so I gave him my ID. And then he said \this is a business policy". WHAT?! WHERE?! How does a business have an ID number?<br> <br> What next? Are they even skilled?"""
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