IC-EXPRESS WORST COURIER SERVICE EVER!!!!

Worst client service received. My parcel has now been lost for 148 days to which IC-Express admits that they lost the parcel and cannot track it. They refunded the shipment only after 148 days. The parcel was not insured but according to the CGSO that section 51 of the Consumer Protection Act (CPA) limits a supplier from deliberately contracting out of these types of claims, where they refuse to refund a parcel when it is not insured. Section 65(2) When a supplier has possession of any prepayment, deposit, membership fee, or other money, or any other property belonging to or ordinarily under the control of a consumer, the supplier – …

(b) in the handling, safeguarding and utilisation of that property, must exercise the degree of care, diligence and skill that can reasonably be expected of a person responsible for managing any property belonging to another person; and

(c) is liable to the owner of the property for any loss resulting from a failure to comply with paragraph (a).

A supplier can therefore not contract out of the CPA and can therefore not have terms and conditions which restricts a consumer’s right in terms of the CPA.

It is then only a question of whether the supplier exercised the degree of care, diligence and skill that can reasonably be expected of a person in the circumstances.

Therefore, the supplier is liable for any loss resulting from a failure to take proper care of a consumer’s property while in their possession, regardless of the supplier’s terms and conditions

Before they refunded the shipment I was asked to remove the Hello Peter post but...

THIS POST WILL STAY UP UNTIL MY FULL PROPERTY LOSS PAYMENT IS RECEIVED