YM
yolanda M
Active since Jun 2019
10
Reviews
0
Industries
Reviews
10 reviews7 months ago
MTN struggle to receive refund owed on cancelled contract
I paid my contract in full plus there was a surplus that needs to be refunded back to me. On the query for the refund I have received 3 different reference numbers just to drag out the process. I even had to provide proof of the payments (which was deducted from my account). There was two payments but they are requesting the sum of the two payments' proof of payment. I sent the two payments plus my statement 40 minutes after requested and 7 days after this another reference number was given because I didn't send the proof they want. This is it far the worst service received. Quick to take your money but when they owe you, you never receive it Reference numbers received from MTN Please note we have submitted a refund request as per reference BO0085968. Kindly allow 3-5 working days for the request to b processed. 16 Sept Kindly note that a ticket BO0086125 has been logged for the credit to be allocated back into your bank account, allow a turn around time of 2 to 24 hours 17 Sept We logged new ticket BO0088904 with support as BO0085968 was closed due to no proof of payment not provided allow 72 working hours for investigation and feedback. 29 Sept
0 replies
14 months ago
I had an outstanding experience with Prime Insurance! Their customer service team was incredibly professional, responsive, and helpful throughout my entire interaction
I had an outstanding experience with Prime Insurance! Their customer service team was incredibly professional, responsive, and helpful throughout my entire interaction. From the moment I reached out, I was met with friendly and knowledgeable representatives who made sure all my questions were answered thoroughly.
53 replies
40 months ago
FRAUDULANT UNUATHORIZED DEBIT ORDERS
FRAUDULANT Purchased an item on a website for R35. Then two unauthorized debit orders for R700 went off my account. Refusing to refund. I must use the 36 euros which can buy me a box of pens.
0 replies
49 months ago
IC-EXPRESS WORST COURIER SERVICE EVER!!!!
Worst client service received. My parcel has now been lost for 148 days to which IC-Express admits that they lost the parcel and cannot track it. They refunded the shipment only after 148 days. The parcel was not insured but according to the CGSO that section 51 of the Consumer Protection Act (CPA) limits a supplier from deliberately contracting out of these types of claims, where they refuse to refund a parcel when it is not insured. Section 65(2) When a supplier has possession of any prepayment, deposit, membership fee, or other money, or any other property belonging to or ordinarily under the control of a consumer, the supplier – … (b) in the handling, safeguarding and utilisation of that property, must exercise the degree of care, diligence and skill that can reasonably be expected of a person responsible for managing any property belonging to another person; and (c) is liable to the owner of the property for any loss resulting from a failure to comply with paragraph (a). A supplier can therefore not contract out of the CPA and can therefore not have terms and conditions which restricts a consumer’s right in terms of the CPA. It is then only a question of whether the supplier exercised the degree of care, diligence and skill that can reasonably be expected of a person in the circumstances. Therefore, the supplier is liable for any loss resulting from a failure to take proper care of a consumer’s property while in their possession, regardless of the supplier’s terms and conditions Before they refunded the shipment I was asked to remove the Hello Peter post but... THIS POST WILL STAY UP UNTIL MY FULL PROPERTY LOSS PAYMENT IS RECEIVED
0 replies
50 months ago
ICEXPRESS - WORST COURIER SERVICE EVER (Order 66422)
I have had the worst service ever from this company. A parcel was collected from Gordons Bay to be delivered to Lydenburg on 30/10/2021. The parcel was supposed to be delivered 3-4 working days. After 13 days we started asking and they had no idea where the parcel was. It has been 137 days and no parcel. According to the CPA the courier services is liable for the parcel until it reaches the client and it is signed for. We dealt with a Romario Raman which also disappeared after the requested quote of the contents was sent. Still battling to get a refund for my parcel.
0 replies
54 months ago
Rain deducting money for services not used
I have sent numerous emails stating that i do not use this provider anymore and whish to terminate my contract. They double debited my account. Their contact number does not work and emails come back as mailer-daemon.
53 replies
77 months ago
Unauthorised itc checks
I have noticed on my clearscore account that Telkom does itc checks out of the blue without permission or any request at all. This effects ones credit score. Can Telkom please explain or rectify?
0 replies
78 months ago
Prescribed debt
Good day Please advice as to who one can contact regarding prescribed debt as its been lying on my profile for nearly 6 years. Kind regarda
0 replies
83 months ago
prescribed debt
I have a prescribed african bank loan. I have asked for prescribed debt letters but to no avail. who can be contacted?
112 replies
83 months ago
prescribed debt
i have a nedbank loan that prescribed over two years ago. I have asked for prescribed letters to no avail. Who can be contacted?
56 replies
Review Distribution
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1 (10%)
4 Star
0 (0%)
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2 Star
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1 Star
9 (90%)