1 reviews | Active since Member
I recently (26 July 2024) bought a Peugeot 2008 1.2T from IC Auto Roodepoort. I found the vehicle online on Autotrader and I went through the description and the photos and I was pleased with what I saw so I enquired. I was phoned back by Dylan McCullough and asked him a few questions about the vehicle like what’s the service history, was the vehicle in an accident and what was the condition of the vehicle etc. I was told by Dylan that the vehicle was not involved in any accident, has full service history and that the vehicle is in immaculate condition. I told him to proceed with the finance application. My application went through and I was contacted by Dylan with the news and the date that I could come through to collect the vehicle. Upon taking ownership of the vehicle I noticed a noise from the vehicle like something was loose. At first, I thought it was the wheel spanner or something in the back so I didn’t pay too much attention. I then also started noticing a knocking noise sometimes that would just randomly happen, mostly when turning left or right but sometimes when going straight as well. I started searching the internet for information as to what the issue might be and how severe and after I found out that it might be suspension, cv joints or brake assembly I phoned Westvaal Peugeot Menlyn and spoke to the Warranty clerk to check the warranty for me. I phoned Westvaal again a few days later to book in my vehicle. I explained the issue/s to them and was told that they would inspect the vehicle properly and let me know. After a few hours I was phoned back by Adhir Hiralal who gave me the bad news that basically my front shock absorbers had to be replaced. I asked him about the cause of this and he told me that this normally happens when the vehicle stands for a long time. I asked him to send me through a quotation and I also asked him about the warranty to which he told me that the warranty for suspension is 3 years or 60 000km and has already expired. Through this process I also discovered the vehicle is a 2020 model and NOT a 2021 model as advertised. I phoned IC Nissan and spoke to Gavin Groos, the Dealer principle. I told him that I purchased a vehicle from them about a month ago and that it has issues that I was not informed of. He asked me where the vehicle was currently and for my contact number, I gave him the information and he told me that he would find out from his side and contact me back. Tuesday morning, I did not hear anything back so I phoned IC Nissan again and asked to speak to Gavin. He was not available and I was asked to leave my details which I did. A bit later I received a whatsapp message from Dylan informing me that his manager is looking into it and also asking me the current mileage on the vehicle. Friday morning I have not received any feedback so I phoned Dylan and asked him, he told me that they would phone me back a bit later after their meeting. I received the call from Dylan and he told me that they would collect my vehicle on Monday and send for another inspection and would provide me with a loan vehicle. My vehicle was collected Monday 16 September and I was given a loan vehicle. I waited a week and phoned Dylan on Monday 23 September to get an update on my vehicle and was told that they are fixing it, but they are just waiting for the part. I asked Dylan if my vehicle will be ready by Friday and was told yes. Thursday I received a whatsapp voice message from Dylan advising that they as still waiting for the part (mounting) and that it would probably not be ready Friday but rather Monday. Phoned first thing Monday 30/ 09 morning and Dylan did not answer but send me a voice message on Whatsapp telling me that he is in a meeting but they are expecting the part this morning and he would keep me updated. I got the vehicle back Wednesday afternoon and I was told by Dylan that it is “All sorted”. Friday afternoon I drove home from work and on my way I was driving slowly uphill over the mountain and I heard that clicking sound again. This while going straight and uphill. Monday I drove the vehicle and I did not hear any sounds. Tuesday morning on my way to work on a straight flat road I heard that clicking / knocking sound every time I put my foot on the accelerator.
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