PV
Paul V
Active since Sep 2016
65
Reviews
0
Industries
Reviews
65 reviews19 months ago
Selling broken cars
I recently (26 July 2024) bought a Peugeot 2008 1.2T from IC Auto Roodepoort. I found the vehicle online on Autotrader and I went through the description and the photos and I was pleased with what I saw so I enquired. I was phoned back by Dylan McCullough and asked him a few questions about the vehicle like what’s the service history, was the vehicle in an accident and what was the condition of the vehicle etc. I was told by Dylan that the vehicle was not involved in any accident, has full service history and that the vehicle is in immaculate condition. I told him to proceed with the finance application. My application went through and I was contacted by Dylan with the news and the date that I could come through to collect the vehicle. Upon taking ownership of the vehicle I noticed a noise from the vehicle like something was loose. At first, I thought it was the wheel spanner or something in the back so I didn’t pay too much attention. I then also started noticing a knocking noise sometimes that would just randomly happen, mostly when turning left or right but sometimes when going straight as well. I started searching the internet for information as to what the issue might be and how severe and after I found out that it might be suspension, cv joints or brake assembly I phoned Westvaal Peugeot Menlyn and spoke to the Warranty clerk to check the warranty for me. I phoned Westvaal again a few days later to book in my vehicle. I explained the issue/s to them and was told that they would inspect the vehicle properly and let me know. After a few hours I was phoned back by Adhir Hiralal who gave me the bad news that basically my front shock absorbers had to be replaced. I asked him about the cause of this and he told me that this normally happens when the vehicle stands for a long time. I asked him to send me through a quotation and I also asked him about the warranty to which he told me that the warranty for suspension is 3 years or 60 000km and has already expired. Through this process I also discovered the vehicle is a 2020 model and NOT a 2021 model as advertised. I phoned IC Nissan and spoke to Gavin Groos, the Dealer principle. I told him that I purchased a vehicle from them about a month ago and that it has issues that I was not informed of. He asked me where the vehicle was currently and for my contact number, I gave him the information and he told me that he would find out from his side and contact me back. Tuesday morning, I did not hear anything back so I phoned IC Nissan again and asked to speak to Gavin. He was not available and I was asked to leave my details which I did. A bit later I received a whatsapp message from Dylan informing me that his manager is looking into it and also asking me the current mileage on the vehicle. Friday morning I have not received any feedback so I phoned Dylan and asked him, he told me that they would phone me back a bit later after their meeting. I received the call from Dylan and he told me that they would collect my vehicle on Monday and send for another inspection and would provide me with a loan vehicle. My vehicle was collected Monday 16 September and I was given a loan vehicle. I waited a week and phoned Dylan on Monday 23 September to get an update on my vehicle and was told that they are fixing it, but they are just waiting for the part. I asked Dylan if my vehicle will be ready by Friday and was told yes. Thursday I received a whatsapp voice message from Dylan advising that they as still waiting for the part (mounting) and that it would probably not be ready Friday but rather Monday. Phoned first thing Monday 30/ 09 morning and Dylan did not answer but send me a voice message on Whatsapp telling me that he is in a meeting but they are expecting the part this morning and he would keep me updated. I got the vehicle back Wednesday afternoon and I was told by Dylan that it is “All sorted”. Friday afternoon I drove home from work and on my way I was driving slowly uphill over the mountain and I heard that clicking sound again. This while going straight and uphill. Monday I drove the vehicle and I did not hear any sounds. Tuesday morning on my way to work on a straight flat road I heard that clicking / knocking sound every time I put my foot on the accelerator.
0 replies
19 months ago
Worst website and app ever
My issue is not service related but rather website and app related. Never in my life have I been so frustrated that I want to pull out all my hair just to try and get something simple done like add funds to my card. Starbucks: Your website and app are a piece of s h i t !! It's really pathetic to think that such a large company such as yourselves have such poor setups. Why do you even have options to add funds to your account if it doesn't even work? I tried both the website and your app without any success. On the website I can't even add a payment option as I get an error, on the app I got as far as adding a payment method but when I try to add money I just see a little circle thingy to show me it's busy and then it goes back to the add money screen! So is there a problem with your app and website or has it just never worked cause opening a ticket for assistance from startbucks also seems useless.
0 replies
19 months ago
I was sold a faulty vehicle
I recently (26 July 2024) bought a Peugeot 2008 1.2T from IC Auto Roodepoort. I found the vehicle online on Autotrader and I went through the description and the photos and I was pleased with what I saw so I enquired. I was phoned back by Dyllan McCullough and asked him a few questions about the vehicle like what’s the service history, was the vehicle in an accident and what was the condition of the vehicle etc. I was told by Dyllan that the vehicle was not involved in any accident, has full service history and that the vehicle is in immaculate condition. I told him to proceed with the finance application. My application went through and I was contacted by Dyllan with the news and the date that I could come through to collect the vehicle. Upon taking ownership of the vehicle I noticed a noise from the vehicle like something was loose. At first I thought it was the wheel spanner or something in the back so I didn’t pay too much attention. I then also started noticing a knocking noise sometimes that would just randomly happen, mostly when turning left or right but sometimes when going straight as well. I started searching the internet for information as to what the issue might be and how severe and after I found out that it might be suspension, cv joints or brake assembly I phoned Westvaal Peugeot Menlyn and spoke to the Warranty clerk to check the warranty for me. I phoned Westvaal again a few days later to book in my vehicle. I explained the issue/s to them and was told that they would inspect the vehicle properly and let me know. After a few hours I was phoned back by Adhir Hiralal who gave me the bad news that basically my front shock absorbers had to be replaced. I asked him about the cause of this and he told me that this normally happens when the vehicle stands for a long time. I asked him to send me through a quotation and I also asked him about the warranty to which he told me that the warranty for suspension is 3 years or 60 000km and has already expired. I phoned IC Nissan and spoke to Gavin Groos, the Dealer principle. I told him that I purchased a vehicle from them about a month ago and that it has issues that I was not informed of. He asked me where the vehicle was currently and for my contact number, I gave him the information and he told me that he would find out from his side and contact me back. So far I have not had any feedback nor is Gavin taking my call.
0 replies
22 months ago
Not recommended
I just recently switched over to Melon since their packages is a good price. However, I had chosen my plan which is 5GB data and 50 min voice. After my 14 day trial I checked my data balance and it shows only 99MB. I contacted melon support and after an hour of slow responses I was told that my phone is out dated and not supported by the app. Biggest load of *** I ever heard that my phone is too old to display my data balance correctly on an app lol. So I tried it and right from the start not working for me, so off we go to find another service provider...
53 replies
22 months ago
Beyond pathetic
Endless issues with this useless excuse of a financial institute, the latest is my scan to pay stopped working. I have tried different payments over a period of time until I finally decided to phone Capitec Assist whereby I was advised to uninstall and re install the app, which I did. Then I get to the activation screen just to notice that Capitec still has my old phone number on the system which I haven't used in years and I even went in to the branch to update. So then I go in to the branch in Brooklyn to update my number and guess what I stood outside in the cold for 15 minutes for absolutely f u c k all because C rapitec's system are down so they can't assist me and I am told they will phone me when I can come back. Am I wrong in saying that this level of service from a financial Institiute is beyond pathetic and unacceptable, they should be fined or sued because I am sure I am not the only one who is being messed around by this place. My mental state of mind is taking a big toll from all the unnecessary frustration caused and time wasted by Capitec. I truly would NOT recommend capitec for any one!
106 replies
28 months ago
Never take out a loan with Capitec
I am so gatvol of this bank with it's ****py system and even worse customer service that I am creating ANOTHER review. According to the email I received from Thobeka on the 21st of December 2023 they would aim to resolve my issue by 27 December 2023. It is now the 9th of January 2024 and I never heard from her again. My loan still shows as "in arrears" on my phone app and my credit report still shows as missed / late payments.
128 replies
28 months ago
Avoid business with Capitec
R u b b i s h piece of **** bank that reports my loan repayments as late on my credit profile when it wasn't late - first question. I made payments before the end of the month yet on my credit report it shows up as late payments which obviously is affecting my credit score! When I try to speak to someone in their loan department I either get put through or given this number 0 8 6 0 6 6 7 7 1 2 that just rings and rings, no answer. My second question, why is there no answer in business hours? When trying to convey this over the idiot customer service consultant Kristy or Kirsty she is like a robot telling me that she can only put me through to the loans department instead of trying to assist me like a human being to maybe try and find someone for me to speak to or find out why there is no answer in their loans department during business hours.
645 replies
28 months ago
Don't take out a loan with Capitec
******* piece of **** bank that reports my loan repayments as late on my credit profile when it wasn't late. I made payments before the end of the month yet on my credit report it shows up as late payments which obviously is affecting my credit score! When I try to speak to someone in their loan department I either get put through or given this number 0860 667 712 that just rings and rings, no answer. When trying to convey this over the idiot customer service consultant Kristy or Kirsty she is like a robot telling me that she can only put me through to the loans department instead of trying to assist me like a human being to maybe try and find someone for me to speak to or find out why there is no answer in their loans department during business hours.
0 replies
29 months ago
Inconvenienced by Renault Zambesi Pretoria
Once again we are having an issue with our Renault Sandero Stepway bought brand new in 2021. The aircon pump has packed up and this is the second time we are having issue with the vehicle and the dealership. The Renault Dealership in Zambesi Pretoria is very unprofessional and causing us big inconvenience. When we took the vehicle in the firsts time, Tuesday the 28th of November they said they cleaned the pump and refilled the gas but when we picked up and drove the vehicle it was worse. The vehicle felt like it was braking by itself when you turned on the aircon and the aircon would go on and off. So we phoned them and Jewel advised we should bring it back which we did the next day 29 November. They then informed us that the aircon pump is broken and they would have to put in a warranty claim. We collected the vehicle and a week later we phoned Jewel back and asked for an update. He advised they are still waiting on the warranty claim. A few hours later he called my wife back and told here we need to bring the vehicle back in to the dealership as the need to take video for the warranty claim. And this is where my complaint comes in, we are two people using one car that needs to get to work and back and this is now the 3rd time we need to take the vehicle back to the dealership, not to get it sorted out but just for them to take a video of the aircon pump. Should they not have done all this the first time we took in the vehicle instead of just refilling the gas and telling us its fine now? Next week they will phone us and tell us we must bring in the vehicle again because they need something else for the claim. This is totally unacceptable and causing a major inconvenience for me and my wife at the moment as it is our time and extra petrol and extra costs for bolt which is ridiculous because if they have done their job properly and professionally, we would have had to take bolt on two other days only. I told Jewel that I am not at all pleased with how they operate and expect them to give me a courtesy vehicle or at least arrange transport for me and my wife to work and back if this is the case but as of yet I have had NO response back from him. So what is my next step, do I take this matter to the Motor Ombudsman and cause a scene before we can get some proper professional assistance with our vehicle?
0 replies
29 months ago
Renault SA NOT RECOMMENDED
Once again we are having issues with Renault. Bought a brand-new Renault Sandero Stepway and this is the second time we have issues with the car, first time it was the driver seat and now it is the aircon. Wife took the car to Renault Zambesi dealership in Pretoria, the told her the pump had to be cleaned or some nonsens and they refilled the gas but when we drove the car it was worse. When you turn on the aircon it feels like its braking the car and it goes on and off. Phoned back and spoke toe Joel who advised we should bring back the car which we did and we were told that they had to put in a warranty claim for the aircon pump and that they would let us know when we could return the car. A week later and nothing from them, when my wife phoned Joel he told her that they are still waiting on the warranty. This is the **** that you have to go through with Renault, they can't sort out the problem the first time or even diagnose correct so WE the customer have to be inconvenienced to take the car back multiple times and sort out alternative transport at our own cost. We want to go away for holiday now we are stuck with a brand new vehicle that does not have aircon. I will not recommend Renault and I surely won't be buying a Renault in the future.
0 replies
Review Distribution
5 Star
2 (3.076923076923077%)
4 Star
0 (0%)
3 Star
1 (1.5384615384615385%)
2 Star
2 (3.076923076923077%)
1 Star
60 (92.3076923076923%)