ICASA says they cant help me imagine

Dear Pearlene Rouxell Gordon

We have received the communication regarding a complaint addressed to ICASA for mediation. Your Complaint has been registered and the ICASA Complaint Reference is: GAU002871/25 .

Your complaint is beyond our jurisdiction and you are advised to contact National Consumer Commission and their contact details are as follows:

Im horrified, even ICASA turned me down ? So who do I turn to.for assistance, this is a horrible nightmare than I have been living for the past couple months