PATHETIC SERVICE!!! THIS INSTITUTE SHOULD BE CLOSED DOWN!!

My daughter was scheduled to write her exam tomorrow 05/12/2023 (FNST), she has been disqualified from the exam with no explanation. I called the institute to query why she had been disqualified as she had submitted her assignment on time and had done all the pre-checks, so what was the reason, as my daughter could not access the website after being disqualified. I tried each and every extention and it just rang and went to voicemail, after calling online through their website the lady told me that there was only one person available in the institute beside her and she was in a meeting, after writing a complaint on their website, the same lady called me back, saying her colleage told her to call me urgently (just 5 minutes before she'd told me that there wasn't anyone else there besides her and the head of exam who was in a meeting??) , I told her I needed some answers, she took my daughters student number but lo and behold, she cannot pick up any of my daughter details on her system, she spent a few minutes trying to logon on to different sections and still nothing!!! She could access the list of candidates for the exam but my daughters name wasn't on the list, surely if she was scheduled to write and was then disqualified her name would be on the list and then marked disqualified? which means she was never included to write the exam because they obviously need to make money off someone. My daughter did everything she was supposed to do just like she did in December last year when she wrote her bookkeeping exam, so she's fami**** with assignment deadlines and pre-checks. This is totally unacceptable!!! I would like a full refund for my daughters books, and the registration and exam fees if she cannot write tomorrow!!!