IS
ian S
Active since May 2012
7
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0
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Reviews
7 reviews21 months ago
TERRIBLE CUSTOMER SERVICE, OVERCHARGING CLIENTS AND NO FEEDBACK!!!!
The only reason I put a star is because you cannot continue without it. I don't think they deserve ANY stars!! I ordered some stuff for my sons class as it's his birthday plus flour to bake and a few other things. There was also a special on Mr Orange 2 X 6pack for R50, I ordered 8X 6pcks (so each child could have one). My payment was processed and I received an SMS a day later saying it was handed to the courier. I received a box with 1X 6pack of Mr Orange for which they charged me R30.00, no chomps and no flour. I did not get any communication from Makro saying there was a problem with stock. I also don't see how they can charge me MORE than the price for the special and just leave out the rest of the order!!! I emailed Makro and asked for an explanation of which I have NOT received to date. I DO NOT want this 6pack of juice which they charged me R30. I purchase a 6pack of 100% juice for R34.00 why would I pay R30 for ******* juice??? I also don't understand how you can process my order and hand it to the courier which takes approx. a day or two and then not send everything that was ordered. Surely someone is supposed to inform me so that I have the option of getting the items somewhere else instead of waiting for something that isn't coming?? This is TERRIBLE customer service and it is totally unacceptable!! Clients should be contacted should there be a problem with stock after payment. I HAVE NEVER had this problem with Makro before, why have an online service if you can't deliver??????
109 replies
27 months ago
NO GOODS DELIVERED - NO REFUND - NO FEEDBACK
I have never has such terrible service in my entire life...... this is truelly pathetic. I Purchased and paid for groceries on the 31/01/2024. The groceries was for a lady who is deaf and lives 230km away from me hense the online shopping. I put my cell number as she is deaf and will not answer calls but does respond to texts. I normally purchase at Makro Amanzimtoti and have never had any problems before. I received an sms on Monday 05/02/2024 at 08h07 informing me that the goods were out for delivery, I informed the lady and she waited till 18h00 but no delivery was received. She contacted me that evening and queried if there had been a problem, I told her that this was the first time that I had experienced this but would find out and let her know when they are going to deliver to her. At 8h17 on the 06/02/2024, I sent an email to Makro contact centre informing them that I had not received my order, but received no feedback. Later that morning, the driver contacted me and told me that he is at the address, I tried to contact the lady but the messages weren't going through, I called him back and told him to knock on the door and I'd try contacting the neighbours as she wasn't expecting him. He said there was no-one there and that I should collect the groceries at Makro and left. I was very upset by this time as I was in a meeting when he called (which I had to leave to make those calls) and I was unaware that he would be delivering then. I finally made contact with the lady later that day and she informed me that she is at home and would not be going anywhere. I called the driver and told him that the lady had made contact and she was at home. He said he wanted to talk to her, I explained again that she would not answer the phone as she was deaf but only responded to messages. He then told me again to collect my groceries myself. After sending 3 emails to Makro and still receiving no reponse, I called the call centre number explained the whole story again, I also explained to the agent that I am 230kms away, he then said he would arrange to have it delivered and can I hold, while holding my airtime ran out (I was using my cellphone), I am at work and cannot leave to buy airtime so I was unable to call back, however the call centre has my cell number and order number yet he have not tried to call me back or send an email as he has my email address as well. I now sit without any feedback and still no groceries were delivered to the address!!! What do I have to do to get some assistance??
58 replies
29 months ago
PATHETIC SERVICE!!! THIS INSTITUTE SHOULD BE CLOSED DOWN!!
My daughter was scheduled to write her exam tomorrow 05/12/2023 (FNST), she has been disqualified from the exam with no explanation. I called the institute to query why she had been disqualified as she had submitted her assignment on time and had done all the pre-checks, so what was the reason, as my daughter could not access the website after being disqualified. I tried each and every extention and it just rang and went to voicemail, after calling online through their website the lady told me that there was only one person available in the institute beside her and she was in a meeting, after writing a complaint on their website, the same lady called me back, saying her colleage told her to call me urgently (just 5 minutes before she'd told me that there wasn't anyone else there besides her and the head of exam who was in a meeting??) , I told her I needed some answers, she took my daughters student number but lo and behold, she cannot pick up any of my daughter details on her system, she spent a few minutes trying to logon on to different sections and still nothing!!! She could access the list of candidates for the exam but my daughters name wasn't on the list, surely if she was scheduled to write and was then disqualified her name would be on the list and then marked disqualified? which means she was never included to write the exam because they obviously need to make money off someone. My daughter did everything she was supposed to do just like she did in December last year when she wrote her bookkeeping exam, so she's fami**** with assignment deadlines and pre-checks. This is totally unacceptable!!! I would like a full refund for my daughters books, and the registration and exam fees if she cannot write tomorrow!!!
0 replies
40 months ago
WORST ESTABLISHMENT EVER, YOU NEED COMPETANT STAFF!!
THE WORST CUSTOMER SERVICE EVER!! If I could give them Zero, I would. I booked my daughter into this place as I didn't want them to drive at night. I made the booking on a booking site and paid for accomodation which was R855 for the night and said nothing about a R550 breakage fee which she had to pay, they told her it will be refuded in the morning when she leaves, no problem she paid it. She arrived around 7 and had to wait an hour for them to give her the keys after paying the breakage fee, The staff were very rude and very racist, especially the guy at the front desk. When she checked out in the morning, they said they couldn't give her cash as she had paid by card so they would reverse the amount and she would have it credited. It has been 4 (four) days and she has not received a credit. We have tried contacting The Norwegian Lodge for the refund but no-one answers their calls or returns messages, this is FRAUD, you cannot withhold some-one's deposit after promising to credit them. I want that deposit refunded ASAP. I will NEVER refer this establishment to ANYONE.
0 replies
45 months ago
Please employ an accounts person seeing as you don't have have anyone competent to do that job!!
I would actually give the ZERO if that was an option!! I've just watched my daughter talking to numerous people because "apparently" no one can help her with a paid up letter!! She settled her account a month ago and when she called a week later they said they were busy " processing" it and she would receive the paid up letter. Fast forward, she is now getting statements fori charges which should not even be possible as her number has been moved to prepaid!! Does anyone know what they are doing there!!! Can someone please sort this mess out or is it I take your money and now go to hell attitude??? This is beyond pathetic!!
268 replies
61 months ago
AMAZING SERVICE FROM STELLA AT HOUSE & HOME
Stella from House & Home in Amanzimtoti is an absolute asset to that company!! My stove packed up and we shoped around Scottburgh (we live there) for a new 4 Plate stand alone stove, Ok furniture in Scottburgh could really learn a thing or two from Stella. After no Help from the Sales lady at OK and most shops closed in Umzinto (it was a public holiday) I checked on line and House & Home had the same stove we had just tried to purchase at OK. I called House & Home and Stella answered, after explaining what we wanted to Stella, she took my number and promptly called me back with all the info we needed. We drove through to Amanzimtoti and purchased the stove from her within the next hour. I will be doing all my purchases from Stella. It really was really an absolute pleasure dealing with someone that made us feel valued and not a nuisance to them.
0 replies
130 months ago
Awesome Service!!
I had the pleasure of dealing with your Keshnie (i hope I got her name correct) in your cosmetics (make-up) department. I have been using Estee Lauder foundation for a couple of years and everytime I had an opportunity to change it, the staff are not helpful at all and sometimes even down right rude (In Scottburgh Clicks). So I had given up in changing my foundation even though it costs me a fortune every month. By chance I was in Clicks Windemere (as I was with a work collague) and what a refreshing experience, your lady removed my make-up, found me the correct cover stick and foundation with a smile, actually I ended up buying eyeshadow, liquid liner, lipstick and Blush (something I've never ever used) all thanks to the Excellent service from Keshnie. In this day and age where customer service is practically extinct, its refreshing to come across staff that are passionate about customer service!! well done, you've found a new client in me.
0 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
5 (71.42857142857143%)