No one at the office to attend queries

I have been a member of Icebolethu for a year and a half, I have been struggling to update my policy for the past month and no one gets back to me. I have been promised about 6 times that a consultant will contact me but no one has. I can see that should there be death in my family, claiming will be a night mare. I reach out on Facebook but it seems like I'm being blocked and my posts are not being approved. Sometimes I feel like Icebolethu is not operating anymore.

Im thinking of changing insurance companies now. It's a pity that Icebolethu is being over hyped especially when it's a celebrity funeral, but with us normal people, we are not being serviced at all.