NON chalant Icebolethu not updating my EFT payments because we are not influencers or celebrities

I missed 4payments debit order payments and these were then paid via EFTs. I sent the POPs on 31/03/2026 to Icebolethu, but to date, no feedback on whether the funds were allocated and the policy is now paid to date. I then escalated this to the Complaints team on 20/04/2026, and still no response from them. Should we have to claim I for see problem because even their call centre agent (Refiloe Sereto) could not assist me at all. So I guess its true that their services are only perfected for influencers and celebrities. But we have started to look for a service provider who will not discriminate us.