MM
Modiegi M
Active since Aug 2019
5
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0
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Reviews
5 reviews1 month ago
NON chalant Icebolethu not updating my EFT payments because we are not influencers or celebrities
I missed 4payments debit order payments and these were then paid via EFTs. I sent the POPs on 31/03/2026 to Icebolethu, but to date, no feedback on whether the funds were allocated and the policy is now paid to date. I then escalated this to the Complaints team on 20/04/2026, and still no response from them. Should we have to claim I for see problem because even their call centre agent (Refiloe Sereto) could not assist me at all. So I guess its true that their services are only perfected for influencers and celebrities. But we have started to look for a service provider who will not discriminate us.
1 reply
1 month ago
Truworths is luring us to come buy with the false promise of non existent discount vouchers
I get sent SMSes with discount voucher numbers, however when i get to the Protea Glen store the staff is unable to apply these discounts for me due to the vouchers not being on the system. So Truworths is running a **** to lure to come buy with the false promise of discounts should i buy from a certain threshold? When i call the customer service i am told that 'if the system is not updated with the voucher sent to me, then there is nothing the head office can do' WOW :) I am going to take this further than Hellopeter. You have no shame.
0 replies
15 months ago
Disgusting Customer Care from home Connect
I have been without internet since Saturday 22/02/2025. Today when i call the call center at 11:30 from 0114485764, Spoke to Siyanda who told that a technician will call me. 3hours later no one had called me to resolve my issue. I called back at 14:30 and the lady i spoke to assured me the technician will be available in 10 minutes time to assist me. At 15:15 no had called me. I called back and now was told by Buhle (who blatantly refused to give me her surname as they are not allowed to) that an email will be sent to the technical team's manager, Nikita. It is now 15:40 and Nikita is also not taking my issue seriously. Can they please just cancel my contract, i will try my luck with Vox. I will not be treated like I'm being done a favor for a service that i religiously pay for without fail.
2 replies
29 months ago
MTN is a *****
I have two contracts with MTN and upgraded one of them on 01 Nov 2023 and took a multi device deal. The deal included free airtime and 3gb data on the third device which came with a Sim card. There was no cancelation amount charged since I upgraded a month before my contract ended. Now MTN is over billing me. Instead of debiting R915, they are debiting me R1128. Raised this with them and they advised that they erroneously charged for the free device and will fix the problem. To date, nothing has been fixed. Then I raised another issue that I was not being credited the 3gb as per their Nov catalogue and now am being told that I must raise he matter at the store where I upgraded. What a lot of ****, why are these incidents being isolated? My money is not being debited in isolation. Why are they able to fix the billing and not able to fix the data mess? MTN is a ***** on its own. Always have bad experience with them. Acting like they are doing customers a favour when we are the ones bringing in business.
0 replies
82 months ago
Bad attitude from Sibongile
I went to buy school t-shirts on the 25th of August and the service i got there was shocking. So i took 2 long sleeved and 2 short sleeved for my sister to fit because she is a chubby girl and im not sure of her size. She fitted the 1st shirt and the size was big, she gave me the shirt so i can fold and put it back in the plastic and when she gave me the 2nd shirt to fold, one of the ladies who works at Pep started shouting in my direction like 'sorry, you cant fit more than one shirt'. Then i explained to her that i was not sure of the size and she told me i should have asked someone for help with the size. I then explained to her that there was no one by the school uniform section hence i just took the sizes i thought would fit her. Her response to me was that 'you should have came looking for us, we can't be standing there for you'. I then decided to leave the store since it was clear that you don't take your stuff to customer service workshops. When i related the story to my mom and described the lady, she said her name is Sbongile and she is known for being rude to customers. Please educate your staff about the importance of customer service and more e specifically being visible at the store so we can be assisted. The only person who was visible there was the security personeel who assited me to open the fitting room since they keep it locked. I ended going to Jet and got what i needed without anyone being rude to me.
0 replies
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