Disappointing online customer service.

I have only had positive experiences of shopping at Iconomy stores, more-so with the Nicolway team. I recently made my first online purchase from them and perplexed at how this is the same company. I ordered x3 products from them for delivery, 1 of which is incorrect. I flagged this through their contact email and they responded with confirming that the incorrect product was correct despite this being untrue, claiming the supplier has merely changed product names and packaging, that the contents remain the same. This type of response may have worked for someone who was unfami**** with the product. Unfortunately, that is not the case with me. They literally **** to cover up the error. So off-putting! The item in question is less than R500 and I have to spend my valuable time having this rectified by them. Appalling!