IO
Iconomy Online
Unclaimed Business
IO
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJH
Jaco H
1 reviews | Active since Jan 2020
18 Sept 2023, 08:27
Great service, fast delivery, and an awesome selection of products!
The team at Iconomy was quick to reply to my messages and kept me updated throughout the order process. I ordered 3x Lip Shelf mediums and a Ritzenhoff Teddy Bank and was super happy with my order. Both on quality and speed of delivery! The fact that a lot of the products they stock are locally designed and manufactured is great as it allows me to support our local South African economy.
Helpful (0)
|Replies (0)JH
Jaco H
1 reviews | Active since Jan 2020
18 Sept 2023, 08:27
Great service, fast delivery, and an awesome selection of products!
The team at Iconomy was quick to reply to my messages and kept me updated throughout the order process. I ordered 3x Lip Shelf mediums and a Ritzenhoff Teddy Bank and was super happy with my order. Both on quality and speed of delivery! The fact that a lot of the products they stock are locally designed and manufactured is great as it allows me to support our local South African economy.
0
Replies (0)NS
Nwabisa S
1 reviews | Active since Jan 2020
19 Jul 2023, 12:15
Disappointing online customer service.
I have only had positive experiences of shopping at Iconomy stores, more-so with the Nicolway team. I recently made my first online purchase from them and perplexed at how this is the same company. I ordered x3 products from them for delivery, 1 of which is incorrect. I flagged this through their contact email and they responded with confirming that the incorrect product was correct despite this being untrue, claiming the supplier has merely changed product names and packaging, that the contents remain the same. This type of response may have worked for someone who was unfami**** with the product. Unfortunately, that is not the case with me. They literally **** to cover up the error. So off-putting! The item in question is less than R500 and I have to spend my valuable time having this rectified by them. Appalling!
Helpful (0)
|Replies (0)NS
Nwabisa S
1 reviews | Active since Jan 2020
19 Jul 2023, 12:15
Disappointing online customer service.
I have only had positive experiences of shopping at Iconomy stores, more-so with the Nicolway team. I recently made my first online purchase from them and perplexed at how this is the same company. I ordered x3 products from them for delivery, 1 of which is incorrect. I flagged this through their contact email and they responded with confirming that the incorrect product was correct despite this being untrue, claiming the supplier has merely changed product names and packaging, that the contents remain the same. This type of response may have worked for someone who was unfami**** with the product. Unfortunately, that is not the case with me. They literally **** to cover up the error. So off-putting! The item in question is less than R500 and I have to spend my valuable time having this rectified by them. Appalling!
0
Replies (0)JC
Jeni-Anne Campbell
1 reviews | Active since Jan 2020
25 Apr 2022, 07:46
Lack of response
I hate posting on social platforms but I've sent 4 emails over 2 weeks with o response. I flagged 2 minutes after I processed my online order that I ordered 2 of the same products in error (so it was long BEFORE they were shipped) - no one replied and now I'm sitting with the product and a return policy that stipulates I should foot the bill to send it back. I have set 4 emails to both your email addresses yet no response:(
Helpful (0)
|Replies (0)JC
Jeni-Anne Campbell
1 reviews | Active since Jan 2020
25 Apr 2022, 07:46
Lack of response
I hate posting on social platforms but I've sent 4 emails over 2 weeks with o response. I flagged 2 minutes after I processed my online order that I ordered 2 of the same products in error (so it was long BEFORE they were shipped) - no one replied and now I'm sitting with the product and a return policy that stipulates I should foot the bill to send it back. I have set 4 emails to both your email addresses yet no response:(
0
Replies (0)BS
Bianca S
1 reviews | Active since Jan 2020
8 Mar 2021, 05:36
IconomyOnline - a top class design experience
Unbelievable shopping experience with funky, fresh and inspired local design products! Great customer care and a commitment to superior service. Great to support local!
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