Not bad service, NO service at all!

I ordered an Epiphone Less Paul Spcial II from this shop on the 7th of September. It is now the 18th at the time of this review and, yes, that's true, I didn'tyet recieve my guitar. Worse of all, they didn't even respond to my email for a refund. 7 days after purchase, can't apply here, I mean, I didn't yet receive a thing! That's their responsibility. I spoke to a guy twice, who said on last week Wednesday taht they can't get the Special II, but have the Special I ... Well, interesting, Gibson themselves, who did respond to my email, informed me they do still make the Specula II I Icons didn't yet remove the Specula II from their site, so the next guy will just have to deal with this same terrible stuff The guy at Icons told me on Monday my guitar will arrive in a few hours and then they will ship it to me. Well, here I am, on Wednesday, still no sisng, no info, nothing. If i could give the 0 stars, I would be happy, because this is not bad service, it is NO service at all!! I will never buy at them again - don't know if they even read emails. I am used to 1 to 2 days of service at hte place I usually buy. First impressions matters; customer service is more important than money!!