Zero service music shop, avoid at all costs

I placed an order online with them on the 14th. I'm a first time buyer from them. From the moment I ordered there was an issue with the site which gave errors after I had paid and the money left my account. I have emailed and whatsapped to check on the status of my order which has just said "processing" for over a week. They haven't even bothered to respond in any capacity, I'm worried my money is ******. I travel and play tribute shows in different countries and can confidently say this is the worst music shop I have encountered in the world.