Urgent concern regarding lack of communition and personal misuse of personal documentation.

In November, they made frequent calls to my elderly mother regarding the release of funds associated with her late husband. Due to her age and concerns about potential ****s, she directed your representatives to contact me instead. I subsequently assisted her in gathering and submitting all the necessary documents, as requested.

Despite numerous attempts to follow up — including messages sent via WhatsApp which have been read but never acknowledged — we have received no updates, responses, or progress reports for over seven months. This complete lack of communication is unacceptable and extremely distressing for my mother and our family.

My mother is now understandably worried that her personal documents may have been misused or mishandled, given the long silence and unprofessional conduct exhibited. We trusted the organization with sensitive and private information and feel we have been treated with a lack of respect, transparency, and accountability.