ICTS Tracing Service
Claimed Business
ICTS Tracing Service
Claimed Business
7 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
0Trustindex Rating
#69Ranked In Financial Services
4h 25mReply Time
100 NPSVery Likely
Replied to 60% of negative reviews
Reply time on negative reviews: 4 hours 25 min
TrustIndex
0
Ranking
#69
in Financial Services
Avg Reply
4h 25m
NPS Score
100
Recommended: Very Likely
Replied to 60% of negative reviews
Reply time on negative reviews: 4 hours 25 min
Review Distribution
1.9|7 Reviews
Jun '25 - May '26
5(0%)
4(28.6%)
3(0%)
2(0%)
1(71.4%)
5(0%)
4(28.6%)
3(0%)
2(0%)
1(71.4%)
Frequently Asked Questions About ICTS Tracing Service
ICTS Tracing Service has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. They reply to 60% of negative reviews, typically within 4 hours 25 min. Hellopeter has tracked ICTS Tracing Service across 72 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTM
Thembisile M
1 reviews | Active since Jan 2020
10 Mar 2026, 07:58
****
I helped my mother last year February and was assisted by Quinton, he was rushing us to send full paperwork work but until now no feedback, when we send emails no response
Helpful (0)
|Replies (0)TM
Thembisile M
1 reviews | Active since Jan 2020
10 Mar 2026, 07:58
****
I helped my mother last year February and was assisted by Quinton, he was rushing us to send full paperwork work but until now no feedback, when we send emails no response
0
Replies (0)TN
Tshepo N
1 reviews | Active since Jan 2020
15 Nov 2025, 20:58
Provident fund
I submitted all the required documents on the month of july 2025 ,and i was told that all documents appears to be in order. and i was told that should i not get respond from the fund after three months i should contact them. i contacted the fund in october 2025 and they told me that they dont have my my id number and details on thier system.
Helpful (0)
|Replies (0)TN
Tshepo N
1 reviews | Active since Jan 2020
15 Nov 2025, 20:58
Provident fund
I submitted all the required documents on the month of july 2025 ,and i was told that all documents appears to be in order. and i was told that should i not get respond from the fund after three months i should contact them. i contacted the fund in october 2025 and they told me that they dont have my my id number and details on thier system.
0
Replies (0)NN
Ntombizethu N
1 reviews | Active since Jan 2020
12 Sept 2025, 11:03
Lack of feedback
<div>bad service with no respond when asking for feedback on the claim. I was in communication with ***** since May this year and provided all the required documents. in June. I made follow ups on the 11th August and was told the ID was not clear I need to resend had I not made that follow up I would have not known. I continued making follow ups via email and their wahtsapp channel and I get ignored no sense of urgency. Their service is really pathetic as everyday my month who is a pensioner will ask me to make follow ups and when I respond back saying no one is answering she gets very depressed. I need feedback on the status of this claim.</div>
Helpful (0)
|Replies (0)NN
Ntombizethu N
1 reviews | Active since Jan 2020
12 Sept 2025, 11:03
Lack of feedback
<div>bad service with no respond when asking for feedback on the claim. I was in communication with ***** since May this year and provided all the required documents. in June. I made follow ups on the 11th August and was told the ID was not clear I need to resend had I not made that follow up I would have not known. I continued making follow ups via email and their wahtsapp channel and I get ignored no sense of urgency. Their service is really pathetic as everyday my month who is a pensioner will ask me to make follow ups and when I respond back saying no one is answering she gets very depressed. I need feedback on the status of this claim.</div>
0
Replies (0)IS
Itumeleng S
1 reviews | Active since Jan 2020
8 Sept 2025, 19:32
****
They call and email when they want They request documents Without a summary what they are for in this world that's full of ****s and identity theft If the claim is real and exists can this query be resolved Thank you
Helpful (0)
|Replies (0)IS
Itumeleng S
1 reviews | Active since Jan 2020
8 Sept 2025, 19:32
****
They call and email when they want They request documents Without a summary what they are for in this world that's full of ****s and identity theft If the claim is real and exists can this query be resolved Thank you
0
Replies (0)TP
Tersia P
1 reviews | Active since Jan 2020
14 Jul 2025, 13:12
Apology and Next Steps Regarding Claim Follow-up
We recently discovered that ICT Tracing’s role is limited after collecting documents, and submitting them to the relevant pension fund. The responsibility for contacting the beneficiary and managing follow-ups lies with the pension fund administration. Despite ICT Tracing submitting all the required documents to Portia the person assigned to my mother’s claim over 7 months ago, there has been no meaningful communication or progress from either Portia or the pension fund. ICT Tracing has clearly fulfilled their role, yet Portia has not responded or taken the necessary action to move the process forward. This delay is deeply frustrating and unacceptable, especially considering the amount of time that has passed. That said, I would like to thank Warren for reaching out to me and taking the time to explain the process, and Elizabeth for her prompt and helpful responses. Their professionalism is appreciated amidst this disappointing experience with the fund administration.
Helpful (0)
|Replies (0)TP
Tersia P
1 reviews | Active since Jan 2020
14 Jul 2025, 13:12
Apology and Next Steps Regarding Claim Follow-up
We recently discovered that ICT Tracing’s role is limited after collecting documents, and submitting them to the relevant pension fund. The responsibility for contacting the beneficiary and managing follow-ups lies with the pension fund administration. Despite ICT Tracing submitting all the required documents to Portia the person assigned to my mother’s claim over 7 months ago, there has been no meaningful communication or progress from either Portia or the pension fund. ICT Tracing has clearly fulfilled their role, yet Portia has not responded or taken the necessary action to move the process forward. This delay is deeply frustrating and unacceptable, especially considering the amount of time that has passed. That said, I would like to thank Warren for reaching out to me and taking the time to explain the process, and Elizabeth for her prompt and helpful responses. Their professionalism is appreciated amidst this disappointing experience with the fund administration.
0
Replies (0)TP
Tersia P
1 reviews | Active since Jan 2020
3 Jul 2025, 17:14
Urgent concern regarding lack of communition and personal misuse of personal documentation.
In November, they made frequent calls to my elderly mother regarding the release of funds associated with her late husband. Due to her age and concerns about potential ****s, she directed your representatives to contact me instead. I subsequently assisted her in gathering and submitting all the necessary documents, as requested. Despite numerous attempts to follow up — including messages sent via WhatsApp which have been read but never acknowledged — we have received no updates, responses, or progress reports for over seven months. This complete lack of communication is unacceptable and extremely distressing for my mother and our family. My mother is now understandably worried that her personal documents may have been misused or mishandled, given the long silence and unprofessional conduct exhibited. We trusted the organization with sensitive and private information and feel we have been treated with a lack of respect, transparency, and accountability.
Helpful (0)
|Replies (0)TP
Tersia P
1 reviews | Active since Jan 2020
3 Jul 2025, 17:14
Urgent concern regarding lack of communition and personal misuse of personal documentation.
In November, they made frequent calls to my elderly mother regarding the release of funds associated with her late husband. Due to her age and concerns about potential ****s, she directed your representatives to contact me instead. I subsequently assisted her in gathering and submitting all the necessary documents, as requested. Despite numerous attempts to follow up — including messages sent via WhatsApp which have been read but never acknowledged — we have received no updates, responses, or progress reports for over seven months. This complete lack of communication is unacceptable and extremely distressing for my mother and our family. My mother is now understandably worried that her personal documents may have been misused or mishandled, given the long silence and unprofessional conduct exhibited. We trusted the organization with sensitive and private information and feel we have been treated with a lack of respect, transparency, and accountability.
0
Replies (0)ND
CA
Christopher A
1 reviews | Active since Jan 2020
10 Feb 2025, 14:43
Unclaimed benefit
I dont know how i can rate this company.Everytime i ask them on whatsapp how far my claim are there are no response but they do read my msges on whatsapp.They were in a hurry for my papper work and now they do not respond to my msges.Is this a **** or what😡😡😡
Helpful (0)
|Replies (0)CA
Christopher A
1 reviews | Active since Jan 2020
10 Feb 2025, 14:43
Unclaimed benefit
I dont know how i can rate this company.Everytime i ask them on whatsapp how far my claim are there are no response but they do read my msges on whatsapp.They were in a hurry for my papper work and now they do not respond to my msges.Is this a **** or what😡😡😡
0
Replies (0)