HB
Hayden B
Active since May 2025
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
MONTHS OF EMPTY PROMISES, DELAYS, AND ZERO COMMUNICATION ON PENSION FUND CLAIM
Extremely disappointing and frustrating experience. I have been trying to claim my pension fund benefits for 4 and a half months, and the level of delay and poor service has been unacceptable. I have followed up every single week, only to be told the same thing over and over again: “next week.” Week after week, it’s the same empty promise with no actual progress or clear explanation. This process has been incredibly stressful and frustrating, especially when dealing with money that rightfully belongs to me. The complete lack of urgency, accountability, and transparent communication is shocking. Being continuously strung along with delays and vague responses makes it feel like no one actually cares about resolving the issue. I understand that administrative processes can take time, but 4 and a half months of constant excuses is unacceptable. If there are issues, communicate them honestly instead of repeatedly making promises that are never kept. At this point, I am beyond frustrated and deeply disappointed. Based on this experience, I would strongly warn others to think twice before expecting efficient or professional service here.
0 replies
1 month ago
WORST CLAIMING EXPERIENCE EVER!!!
Worst claiming experience I have ever dealt with. I submitted my application to ICTS Tracing Services on 12 January 2026 and was advised that the process would take up to three months. I accepted this timeframe and waited patiently. However, after receiving no communication or updates, I had to follow up myself on 13 April 2026 — already beyond the promised turnaround period. When I finally got feedback, I was informed by Lindokuhle (from ICTS) that something had been captured incorrectly on their side. What is most frustrating is that this error was never communicated to me earlier, and now there is no clear timeline for resolution. I was simply told they “don’t know” how long it will take moving forward. This reflects extremely poor administration, lack of accountability, and no proactive communication. Clients should not have to chase updates or discover internal errors after months of waiting. The entire process feels disorganized and unreliable. I would not recommend ICTS Tracing Services based on this experience. If you value transparency, efficiency, and professionalism, you may want to reconsider using their services.
1 reply
2 months ago
VERY DISAPPOINTED!!!
Extremely disappointed with my experience. I recently added a dependant to my medical aid, but the scheme reflected a future effective/start date of 01/07/2026. Before that date even arrived, the dependant was removed and no benefits were ever used. Despite this, I was still charged R2021.00. It’s frustrating to be billed for cover that was never actually in effect and never utilised. There seems to be a lack of transparency around how and when contributions are app****, especially in cases like this. I expected fair and reasonable billing, but this experience has left me questioning the scheme’s practices. I would strongly encourage better communication and clearer policies to avoid situations like this in future.
2 replies
2 months ago
WORST SERVICE EVER!!!
12 January 2026 I was contacted by ICTS Tracing Services regarding possible funds that I had with the NBCEI. I was informed that should submit the required documentation in order to claim the funds that is still left with the NBCEI - and that the claim process will take between 8 to 12 weeks. On the 11th of April 2026 I contacted the ICTS to follow-up on the claim, but was referred back to the NBCEI. I contacted the NBCEI to do a follow-up, but was in formed that something was wrong with the claim, and they had to cancel the claim on their end and resubmit again, but they don't even know how to cancel the claim on their system, so I will just have to wait until the first week of May 2026 in order to resubmit the claim. When I asked if I will have to wait another 8 to 12 weeks after resubmitting the claim, the service agent couldn't even give me a straight answer. Their service is extremely poor, when you do follow ups, the ICTS refers you to the NBCEI. When you follow up with the NBCEI they refer you to the ICTS. Who are we actually dealing with here??? How can a "National Bargaining Council" not have answers or solutions???
0 replies
11 months ago
WORST SERVICE, I REGRET SWITCHING TO MTN!
I ordered MTN Home Uncapped Internet 35MBps and received the device and sim card on the 1st of July 2025. Since then, the sim card still did not RICA. Earlier this morning on the 3rd of July 2025 after attempting to get hold of an MTN customer service agent for 30 minutes, I've been informed that the sim card's RICA was unsuccessful and that I should do a "Self RICA" on the MTN App. I downloaded the MTN App, but when tapping on "Self RICA" the app just takes me to a completely white screen - once again I'm unable to RICA the sim.
0 replies
13 months ago
WORST SERVICE EVER!!!
I am very disappointed with Momentum's withdrawal process. I sumbitted a claim for withdrawal on the 25th of April 2025, and have been following up every week. And every week there's been an excuse. If it's not paperwork that's outstanding, than the matter must be referred to a different department. It's as if their staff do not know how to handle a simple claim. It has almost been an entire month, and I am still waiting. Monday on the 19th of May 2025 I called again to follow up and I was assured that the withdrawal will be paid within the next 3 to 5 working days. This morning on the 22nd of May 2025 I called again, and this time I was told that the withdrawal will be paid within 14 week days. This is completely unacceptable!
1 reply
Review Distribution
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1 Star
6 (100%)