NH
NBC Holdings Pty Ltd
Verified Business
NH
NBC Holdings Pty Ltd
Verified Business
158 Reviews (last 12 months)
Responds in 128 hours 28 min
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, NBC Holdings Pty Ltd is experiencing severe and systemic service failures across every measurable dimension of customer experience. Customers consistently describe months-long delays in provident and pension fund payouts, a near-total communication breakdown, unanswered calls and emails, and a deep erosion of trust. Only isolated instances of individual staff effort provide any counterpoint to an otherwise uniformly negative picture.
Top Strengths:
- •Customer Service & Professional Guidance: Portia at Tygervalley and Lebogang are the only staff members singled out for resolving claims efficiently. A handful of customers acknowledge individual effort amid widespread failure.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#3Ranked In Home Loans
128 hours 28 minutesAverage Time To Reply
-84 NPSRecommended: Unlikely
Replied to 86% of negative reviews
Typically takes less than 126 hours 36 min to reply
TrustIndex
0
Score
Ranking
#3
in Home Loans
Avg Reply
128 hours 28 minutes
NPS Score
-84
Recommended: Unlikely
Replied to 86% of negative reviews
Typically takes less than 126 hours 36 min to reply
Review Distribution
1.1|158 Reviews
May '25 - Apr '26
5(1.5%)
4(0.7%)
3(0%)
2(3.6%)
1(94.2%)
5(1.5%)
4(0.7%)
3(0%)
2(3.6%)
1(94.2%)
Recent reviews (158)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
KK
Kgomaphala K
1 reviews | Active since Jan 2020
19 Mar 2026, 09:03
Claim no response
No response on my claims, they don’t answer calls Poor service
Helpful (0)
|Replies (0)KK
Kgomaphala K
1 reviews | Active since Jan 2020
19 Mar 2026, 09:03
Claim no response
No response on my claims, they don’t answer calls Poor service
0
Replies (0)TM
Thamsanqa M
1 reviews | Active since Jan 2020
16 Mar 2026, 15:41
No response from NBL holings
I couldn't get help to log in to my account
Helpful (0)
|Replies (0)TM
Thamsanqa M
1 reviews | Active since Jan 2020
16 Mar 2026, 15:41
No response from NBL holings
I couldn't get help to log in to my account
0
Replies (0)SN
Siyabonga N
1 reviews | Active since Jan 2020
13 Mar 2026, 05:14
Two pot Claim
I app**** for my two pot on the 3rd of March 2026 however nothing I can not even get through to ask what the delay is
Helpful (0)
|Replies (0)SN
Siyabonga N
1 reviews | Active since Jan 2020
13 Mar 2026, 05:14
Two pot Claim
I app**** for my two pot on the 3rd of March 2026 however nothing I can not even get through to ask what the delay is
0
Replies (0)SN
Siyabonga N
1 reviews | Active since Jan 2020
13 Mar 2026, 05:11
Two pot claim
I app**** for my two pot on the 3rd still😛 nothing I can't even get through to them
Helpful (0)
|Replies (0)SN
Siyabonga N
1 reviews | Active since Jan 2020
13 Mar 2026, 05:11
Two pot claim
I app**** for my two pot on the 3rd still😛 nothing I can't even get through to them
0
Replies (0)sW
sylvester W
1 reviews | Active since Jan 2020
11 Mar 2026, 23:14
nbc agent sucks
12days no reply no email no calls site ask portal down 90percent when it is on doesnt work as do the nbc employees dont work
Helpful (0)
|Replies (0)sW
sylvester W
1 reviews | Active since Jan 2020
11 Mar 2026, 23:14
nbc agent sucks
12days no reply no email no calls site ask portal down 90percent when it is on doesnt work as do the nbc employees dont work
0
Replies (0)TT
Tshidi T
1 reviews | Active since Jan 2020
11 Mar 2026, 10:47
****
Yhoo guys I claimed for my 2 pots on the first of march and I called SARS my tax directive was processed and closed on the 3rd when I call NBC they have been telling me different stories and child's varsity's fees they need to be paid ...what the hell.
Helpful (0)
|Replies (0)TT
Tshidi T
1 reviews | Active since Jan 2020
11 Mar 2026, 10:47
****
Yhoo guys I claimed for my 2 pots on the first of march and I called SARS my tax directive was processed and closed on the 3rd when I call NBC they have been telling me different stories and child's varsity's fees they need to be paid ...what the hell.
0
Replies (0)BD
Bevishika D
1 reviews | Active since Jan 2020
11 Mar 2026, 09:59
Poor terrible service
I have been trying to contact the service and left numerous call back requests over the past 5 days to date no one has contacted me.
Helpful (0)
|Replies (0)BD
Bevishika D
1 reviews | Active since Jan 2020
11 Mar 2026, 09:59
Poor terrible service
I have been trying to contact the service and left numerous call back requests over the past 5 days to date no one has contacted me.
0
Replies (0)SS
Sizakele S
1 reviews | Active since Jan 2020
11 Mar 2026, 08:04
I submitted my 2 pot withdrawal request to NBC on 03 March 2026, and to date no payment has been received. Every time I contact NBC for an update, I am told that my application is “flagged for a pending divorce or maintenance order.” This information is c
Unfair Delay and Incorrect Flag on My 2 Pot Withdrawal from the 3 of March
Helpful (0)
|Replies (0)SS
Sizakele S
1 reviews | Active since Jan 2020
11 Mar 2026, 08:04
I submitted my 2 pot withdrawal request to NBC on 03 March 2026, and to date no payment has been received. Every time I contact NBC for an update, I am told that my application is “flagged for a pending divorce or maintenance order.” This information is c
Unfair Delay and Incorrect Flag on My 2 Pot Withdrawal from the 3 of March
0
Replies (0)