TD
Tersia P
Active since Jul 2025
9
Reviews
0
Industries
Reviews
9 reviews3 months ago
Disappointing service at Krispy Kreme The Glen
I had a very disappointing experience at Krispy Kreme The Glen. The staff member assisting me had a poor attitude and made me feel as though she was doing me a favour rather than providing customer service. While I was waiting for my order, she began gossiping in isiZulu, seemingly assuming that I would not understand. This made the situation uncomfortable and felt very unprofessional. Customer service is extremely important, especially in a customer-facing role. If staff are unhappy working at the front, they should not be placed in direct contact with customers. My children love doughnuts, but after this experience, I will avoid this branch entirely when visiting The Glen.
0 replies
5 months ago
Complaint Regarding Unfair Treatment of Pensioners
They are the worst. They give credit to pensioners knowing they can take advantage of them because they are older. Honestly, who still has an account with Lewis in 2025? Mostly vulnerable, elderly people. They harass and pressure older customers with numerous calls, fully aware that pensioners only receive their grant after the 3rd of each month, yet they still pile on interest. I called in on behalf of my mother and was told she needs to verify, even after explaining the situation. My advice: Do NOT open an account with them, especially if you are an elderly person.
53 replies
6 months ago
The mystery gifts are daylight *******!
Total ****! The mystery gifts are daylight *******. They make you believe you’ll receive something valuable, but it’s a complete waste of money. I paid R500 and received a cheap no-name watch (maybe worth R20) and a no-name cup (around R30). Don’t waste your money , very disappointing experience!
0 replies
8 months ago
HORRIBLE SERVICE EVER!
The frustration is beyond words, this has been the WORST experience ever. My mother has been waiting since December 2024 after submitting all the required documents, and this is now the 3rd (if not 4th) time I am forced to post a review. This feels like a ghost company. After my last review, someone responded asking for her late husband's ID number to do a follow up, yet to this day NOTHING has been done. How is it possible that such an important matter is not taken seriously? How can a company request such sensitive documents and then never respond? I have never in my life come across service this HORRIBLE. Judging from other reviews, it seems this is a pattern could it be that documents are requested but, when it’s time to pay out, excuses are made or worse? ***** is a real concern here. My mother, who is nearly 70 years old, has now given up not because she received help, but because the stress and uncer*****y are just too much. She is now left to worry whether her personal documents are being misused for *****.
0 replies
9 months ago
They don't even deserve one star. Absolutely the worst service I've ever experienced.
After the tracing agent emailed Portia( Another follow up) The person supposedly handiling my mothers claim. We've sent her multiple follow up emails and still no response. It has now been 8 months with no progress, and I've given ger until end of today to respond. If we do not hear back, I will have no choice to escalate this matter further. It's unacceptable, especially considering the personal and sensitive information provided to her.
53 replies
9 months ago
Apology and Next Steps Regarding Claim Follow-up
We recently discovered that ICT Tracing’s role is limited after collecting documents, and submitting them to the relevant pension fund. The responsibility for contacting the beneficiary and managing follow-ups lies with the pension fund administration. Despite ICT Tracing submitting all the required documents to Portia the person assigned to my mother’s claim over 7 months ago, there has been no meaningful communication or progress from either Portia or the pension fund. ICT Tracing has clearly fulfilled their role, yet Portia has not responded or taken the necessary action to move the process forward. This delay is deeply frustrating and unacceptable, especially considering the amount of time that has passed. That said, I would like to thank Warren for reaching out to me and taking the time to explain the process, and Elizabeth for her prompt and helpful responses. Their professionalism is appreciated amidst this disappointing experience with the fund administration.
0 replies
9 months ago
Extremely Poor Service and Lack of Follow-up on Late Husband’s Pension Funds
I am writing to share my mother’s frustrating experience regarding her late husband’s pension fund, which has now been ongoing for over 8 months with almost no progress. We recently discovered that ICT Tracing’s role is limited to tracing the beneficiary, collecting documents, and submitting them to the fund. The actual responsibility for contacting the beneficiary and following up lies with the pension fund administration. Despite ICT Tracing having submitted all the required documents to Portia the person responsible for handling my mother’s claim 7 months ago, there has been no meaningful follow-up or communication from Portia or the pension fund. ICT Tracing has done their part diligently, but Portia has shown no interest in responding or moving the process forward. How does a company hire someone who neglects such an important responsibility? It’s shocking and extremely frustrating. After 8 months, NBC Fund Administration’s handling of this matter has been nothing short of the worst service I have ever encountered. My mother deserves better, and this level of negligence is unacceptable.
265 replies
9 months ago
Do Not Open an Account with FNB Worst Bank Ever!
I’ve been with FNB for years, and I honestly regret it now. They’ve been deducting money from my account without any explanation. Every time I call, I get a different story and no actual help. I’ve tried closing all my accounts, but they refuse and they’re still taking money from me! Now they say I owe them, even though I wanted everything closed! This is the worst banking experience I’ve ever had. I used to think the stories I heard were exaggerated until it happened to me. FNB does not care about its customers, and their service is beyond poor. Please take this as a warning: do NOT open an account with FNB. You’ll regret it. I’m now stuck trying to fix their mess.
56 replies
10 months ago
Urgent concern regarding lack of communition and personal misuse of personal documentation.
In November, they made frequent calls to my elderly mother regarding the release of funds associated with her late husband. Due to her age and concerns about potential ****s, she directed your representatives to contact me instead. I subsequently assisted her in gathering and submitting all the necessary documents, as requested. Despite numerous attempts to follow up — including messages sent via WhatsApp which have been read but never acknowledged — we have received no updates, responses, or progress reports for over seven months. This complete lack of communication is unacceptable and extremely distressing for my mother and our family. My mother is now understandably worried that her personal documents may have been misused or mishandled, given the long silence and unprofessional conduct exhibited. We trusted the organization with sensitive and private information and feel we have been treated with a lack of respect, transparency, and accountability.
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (11.11111111111111%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)