Unhappy with ID staff members

I have made a complaint on the identity website which required my email address for feedback but I haven't received any feedback since Monday the 12th of February therefore I am forced to wrote a complaint on Hello Peter. would like this complaint to reach a superior in your department. On Wednesday, 31st January, I visited ID Chatsworth after receiving an SMS about the up to 50% sale. The opened shoe boxes caught my attention instantly so I headed towards the rear of the store only to overhear 2 of your staff conversing quite proudly how they ignored an elderly customer. I was tempted to report this incident to the store manager/supervisor but I couldn't allow this unacceptable behaviour being dismissed with verbal reprimanding hence I left the store. I was so upset that I didn't ask either parties for their names. I then returned on Saturday, 10th February to pay my account and then one of the unfriendly staff happened to be the cashier next to the cashier that attended to me. That ill mannered staff member's name is Jayde/Jade, I am unsure about the spelling. I didn't manage to get the other arrogant guy's name but he is the staff member who appeared to be pricing merchandise near the change rooms. These are the words by your staff who lack simple customer service s****s... "Those old aunties will see the things right in front of them and they will still ask for help", to which the other replied, "That's why I don't look at them." Are they trophy boys who only want to assist young and attractive females and neglect the aged because they're aren't enticing? I am appalled and it's unfortunate that I had to witness this kind of behaviour. I will only make my next purchase at Identity once I receive feedback. I hope these individuals will be dealt with accordingly! (This complaint was left on your website! Maybe you people would do something now hey!)