JD
Jacqui D
Active since May 2011
8
Reviews
0
Industries
Reviews
8 reviews27 months ago
Non existent customer service
My first complaint regarding the ASAP service was made via the Facebook messenger platform in April 2023 and I haven't received any feedback, on the 22nd of December 2023, I received a gift that consisted of confectionery and a santa chocolate figurine, in particular, which was broken, was handpicked by an employee who's responsible for packing the online shopping, who seems to have done so either maliciously or carelessly. A social media agent responded to my complaint on the 25th and asked for the order number amongst other details, bare in mind this was Christmas day hence I hadn't rep**** so on the 26th, the agent reminds me to reply, which I did although it had been another public holiday during the festive season. I didn't receive a response so I sent another text on 07/01/2024 but to no avail. Pick n Pay, what's happening to your customer service team? In my experience, it seems that once the payment leaves the bank account then customer service becomes non existent!
58 replies
31 months ago
Misunderstanding client's request
Dear: Oneplan Customer Service Team My past interactions with representatives from both, your sales and claims departments respectively, have been extremely pleasant, however, customer care seems to be nothing less than a nightmare and has left a bitter taste in my mouth. Firstly, I gave a simple instruction via your WhatsApp platform for my debit order date to be changed to the 10th of October but only for that month. Bare in mind that my debit order ran as per normal on the 1st of September. The consultant advised me that I can change my debit date to the 7th or 20th of every month, I agreed for the 20th of October ONLY as the account is my secondary account and I'd ensure that the funds are available. The update was confirmed but this morning, the 26th of September, I've received an SMS informing me that my debit was not successful on the 20th of September hence I do not have cover. Oh yes, I do have cover! My debit that you received on the 1st of September will cover me till the end of the month! When I called your customer service, my call was received by Motiegi and I explained the above-mentioned and that Oneplan was going to be liable for the rejected debit order fees. She then advised me that 2 debits will run off on the 20th of October as November's payment will be included, to which I agreed. I then received another call but I was unable to attend to that call so I called customer care, only to explain myself to Ashley as her notes weren't clear and then she dropped the call. Moments later, Mpho called me to arrange another date for the rejected debit and asked if Thursday, the 28th would be suitable and I advised her that September's debit order has been successfully received by Oneplan and I need my debit to run on the 20th of October. Can I simply have a consultant to ensure that the debit date is changed to the 20th of October and then from November Oneplan can resume collection from the 1st as arranged from the onset of my policy? Furthermore, Oneplan will be responsible for any bank charges incurred as a result of not heeding a simple instruction. Kind Regards, Jacqueline Dupraj.
131 replies
49 months ago
FNB mediocre service
Dear FNB...with your infamous catch phrase "How can we help?" along with the newly founded #BankOfTheChangeables, I'm certain you retain old clients and attract new clients. I am so disappointed in your service and ability to provide a solution at the earliest. I made a deposit into my account on Friday, 08/04/2022 at an ATM around 16:15. The deposit was completed only for it to be cancelled and my money to be taken by the ATM. I received a slip with a trace number from this ATM and headed over to the branch upstairs immediately. The trainee consultant informed me that this is a norm and that the ATMs that I used are not reliable for deposits and that I should use the ATMs situated outside the bank. Mponeng Ndlovu was the consultant who assisted me with the paperwork regarding my refund. She asked me how I was and I replied that I was fine until this fiasco at the ATM occurred and she said that I'm about to feel worse as I will only receive my money within 7 working days and this time frame will be extended as a result of the long/easter weekend. Appalled and disappointed doesn't even begin to describe what I felt as a client who was a victim of an ATM error or malfunction and then I had to wait for my own money. If this occurrence is a familiar one, why does the bank not have a system in place to provide a solution that is quicker without causing an unnecessary inconvenience? What if this money was needed for food or to pay an urgent bill? Then what? My problem will just get bigger because my bank over promises and under delivers? People be wary when making deposits using these extremely unreliable machines.
74 replies
76 months ago
incompetent and rude call centre agents
I have been receiving calls from TFG/Markhams from 21/01/2020 to speak a third party whom doesn't not even any accounts with them hence I asked them not to contact my private land line number again. Despite this instruction, I have received 4 calls today from 081 171 1571. When I spoke to Joshua, who's hard of hearing, I told him not to contact my number and then I received to calls thereafter, the last being a female who lacks telephone etiquette. You people at TFG call centre (whom I've spoken to), really need proper training. You are extremely unprofessional! When I told you that the next call will result in a complaint on Hello Peter, I wasn't bluffing.
61 replies
99 months ago
Unhappy with ID staff members
I have made a complaint on the identity website which required my email address for feedback but I haven't received any feedback since Monday the 12th of February therefore I am forced to wrote a complaint on Hello Peter. would like this complaint to reach a superior in your department. On Wednesday, 31st January, I visited ID Chatsworth after receiving an SMS about the up to 50% sale. The opened shoe boxes caught my attention instantly so I headed towards the rear of the store only to overhear 2 of your staff conversing quite proudly how they ignored an elderly customer. I was tempted to report this incident to the store manager/supervisor but I couldn't allow this unacceptable behaviour being dismissed with verbal reprimanding hence I left the store. I was so upset that I didn't ask either parties for their names. I then returned on Saturday, 10th February to pay my account and then one of the unfriendly staff happened to be the cashier next to the cashier that attended to me. That ill mannered staff member's name is Jayde/Jade, I am unsure about the spelling. I didn't manage to get the other arrogant guy's name but he is the staff member who appeared to be pricing merchandise near the change rooms. These are the words by your staff who lack simple customer service s****s... "Those old aunties will see the things right in front of them and they will still ask for help", to which the other replied, "That's why I don't look at them." Are they trophy boys who only want to assist young and attractive females and neglect the aged because they're aren't enticing? I am appalled and it's unfortunate that I had to witness this kind of behaviour. I will only make my next purchase at Identity once I receive feedback. I hope these individuals will be dealt with accordingly! (This complaint was left on your website! Maybe you people would do something now hey!)
0 replies
117 months ago
WHAT!!!
<p>I called the DSTV customer service centre this afternoon as a third party and on behalf of my mum as her primary decoder was troublesome. I was unfortunate to have my call received by Mpho. He advised and assisted me regarding the issue, however, I enquired about DSTV EXTRA and this rude person was unable to hear me and he responded with "we have WHAT" I then informed him of his lack of telephone etiquette and asked to be assisted by another consultant but my request was denied therefore I asked him for his surname to log a simple complaint with their head office but he informed me that he isn't obligated to do so which then led to this complaint. I later called and spoke to a female whom also responded to me with a "WHAT". Despite knowing I was a third party, Mpho was unprofessional and lost a potential future customer. Multichoice should re-train their staff to be polite and use appropriate phrases when having difficulty hearing a customer. Remember, NOT WHAT but, "Can you repeat that PLEASE"</p>
106 replies
122 months ago
Excellent customer service
It's so difficult to receive good customer service from even big, branded companies and they seem to turn a deaf ear to customer complaints but I've received service nothing less than efficient and excellent from Kwikhot. I contacted them and they informed me that they will send a replacement geyser within 24 hours but to my surprise, they sent 2 of their extremely knowledgeable and efficient staff just 5 hours after I contacted them. Hats off to Innocent and Olsen. Thank you for a pleasant experience.
75 replies
134 months ago
unable to return sealed infant formula
On Monday, March 2nd, my mum purchased a 1.8kg tin of Lactogen Number 1, infants formula instead of Nan Number 1. We retained the receipt for exchange on the 4th only to be told that Pick n Pay Chatsworth cannot return the formula as they do not have the Nan in stock. There is no such instruction from your stores stating that there is no return or exchange on a SEALED infants formula with the receipt retained thus I am confused as to why it was a hassle to receive a refund. I do not have any names but a lady agreed for the refund after the other, incompetent 'senior' staff declined it. It is absolutely unacceptable for the staff of a reputable retail store that are on the same page, wasting my time! Maybe Pick n Pay Chatsworth are running a circus there because they think that Indians are a bunch of clowns to just accept anything and walk away with the matter unresolved! Their local adverts state that they are doing their bit for Chatsworth, what exactly are they doing when they cannot process a simple refund for a senior citizen of the community???
76 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
1 (12.5%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
5 (62.5%)