change in monthly installment

I am extremely disappointed with the level of service I’ve received regarding my vehicle finance query. To date, no one has come back to me, and it is a nightmare to get through your phoneline. I reached out with clear questions about discrepancies on my account — including why my interest rate is now 13.25% on a 2019 Toyota Corolla Quest, and why my monthly instalment has increased by over R1,000 in just three months. The only response I received was a request for my ID number, after which there has been complete silence. Despite following up again, I still have not received any feedback or clarification. As a customer, and especially as an employee who chose IEMAS expecting better value, this lack of communication and support is extremely frustrating. I am not seeing the benefits of being financed through IEMAS compared to major banks, and the poor response time makes the experience even worse. I expected transparency and assistance — instead, I’ve been left waiting with no answers. Very disappointing service.