IGEN wireless is HORRIBLE

Herotel wireless is the most unstable isp product on the market. Have had to phone them almost 10 times the past month just to get their things sorted, had a tech act all dramatic about how their systems aren't acting the way it should etc and how he will escalate it, yet here we are! Same problem I have spoken to these people on the phone more than my own wife over the past 6months. They expect the customer to pay for them to fix a problem on their side, with NO gaurentee that the problem will be fixed. Rather go for another product from a different ISP. IGEN wireless is expensive for very little and customer service is atrocious.