IP
Igen Port Elizabeth
Unclaimed Business
IP
Igen Port Elizabeth
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Garry B
1 reviews | Active since Jan 2020
4 Apr 2024, 19:50
Most unstable isp I have ever used
Absolutely shocking isp….it is by far the most unstable internet I have ever had the misfortune of subscribing to. Pathetic slow speed and latency…every day over the past 3 weeks our speed is super slow latency high and always excuses about technical problems in other areas that affect our speed….rather going to go LTE
Helpful (0)
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Garry B
1 reviews | Active since Jan 2020
4 Apr 2024, 19:50
Most unstable isp I have ever used
Absolutely shocking isp….it is by far the most unstable internet I have ever had the misfortune of subscribing to. Pathetic slow speed and latency…every day over the past 3 weeks our speed is super slow latency high and always excuses about technical problems in other areas that affect our speed….rather going to go LTE
0
Replies (0)PC
Patricia C
1 reviews | Active since Jan 2020
27 Mar 2024, 11:54
Bad review
This has been a terrible to worse experience with this provider one time they just cut off my service for almost 2 weeks claiming i did not pay for that month and lucky enough i keep all my proof of payments but they did not even sort me out for the 2 weeks that i paid and they cut my services. And after my 24 month contract they even charged me for out of contract period these people are the worst not even 1 star o can put for them pathetic!
Helpful (0)
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Patricia C
1 reviews | Active since Jan 2020
27 Mar 2024, 11:54
Bad review
This has been a terrible to worse experience with this provider one time they just cut off my service for almost 2 weeks claiming i did not pay for that month and lucky enough i keep all my proof of payments but they did not even sort me out for the 2 weeks that i paid and they cut my services. And after my 24 month contract they even charged me for out of contract period these people are the worst not even 1 star o can put for them pathetic!
0
Replies (0)AW
Arthur W
1 reviews | Active since Jan 2020
15 Feb 2024, 14:52
Service Heroes
I want to thank this team for excellent service. Wow....I submitted my application 08:30 this morning, when I got home from work my fibre line was installed and working. This is such a good feeling to get service like this in a country where we are so used to struggle to get things done. Well done!! Keep up the good work 👌
Helpful (0)
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Arthur W
1 reviews | Active since Jan 2020
15 Feb 2024, 14:52
Service Heroes
I want to thank this team for excellent service. Wow....I submitted my application 08:30 this morning, when I got home from work my fibre line was installed and working. This is such a good feeling to get service like this in a country where we are so used to struggle to get things done. Well done!! Keep up the good work 👌
0
Replies (0)KH
Karen H
1 reviews | Active since Jan 2020
15 Jan 2024, 08:39
Bad Bad Service and attitude from Igen Herotel PE
I would give this business NO STARS if I could. Despite waiting for more than 2 weeks for their assistance with an internet service that did not work (as usual), I was forced to pay their account to avoid being on the register of bad debt. They are shameless.... I had to take leave since we were at our holiday home in the Eastern Cape. They simply did not care that we had no access and did not bother to follow up on my numerous calls etc. They also insisted that I pay for a technician call out that basically did not do anything to improve our continued bad line. The people that came out did not bother to replace the frayed and faulty cable. I was told I had to be grateful that the technicians picked up my housekeeper so that she could open up the house for them to have access....that this meant they had gone above and beyond their duties... This was once a thriving family business and we had the best service....how sad that these big company takeovers just result in unhappy customers.....and dismal service....
Helpful (0)
|Replies (0)KH
Karen H
1 reviews | Active since Jan 2020
15 Jan 2024, 08:39
Bad Bad Service and attitude from Igen Herotel PE
I would give this business NO STARS if I could. Despite waiting for more than 2 weeks for their assistance with an internet service that did not work (as usual), I was forced to pay their account to avoid being on the register of bad debt. They are shameless.... I had to take leave since we were at our holiday home in the Eastern Cape. They simply did not care that we had no access and did not bother to follow up on my numerous calls etc. They also insisted that I pay for a technician call out that basically did not do anything to improve our continued bad line. The people that came out did not bother to replace the frayed and faulty cable. I was told I had to be grateful that the technicians picked up my housekeeper so that she could open up the house for them to have access....that this meant they had gone above and beyond their duties... This was once a thriving family business and we had the best service....how sad that these big company takeovers just result in unhappy customers.....and dismal service....
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Replies (0)NM
Noluvuyo M
1 reviews | Active since Jan 2020
6 Jan 2024, 13:34
WORST ISP
The customer service is appalling. No care for the needs of the client AT ALL. Staff is clueless on operations. I would give you a zero if I could.
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Noluvuyo M
1 reviews | Active since Jan 2020
6 Jan 2024, 13:34
WORST ISP
The customer service is appalling. No care for the needs of the client AT ALL. Staff is clueless on operations. I would give you a zero if I could.
0
Replies (0)RG
Richard G
1 reviews | Active since Jan 2020
26 Dec 2023, 09:36
IGEN wireless is HORRIBLE
Herotel wireless is the most unstable isp product on the market. Have had to phone them almost 10 times the past month just to get their things sorted, had a tech act all dramatic about how their systems aren't acting the way it should etc and how he will escalate it, yet here we are! Same problem I have spoken to these people on the phone more than my own wife over the past 6months. They expect the customer to pay for them to fix a problem on their side, with NO gaurentee that the problem will be fixed. Rather go for another product from a different ISP. IGEN wireless is expensive for very little and customer service is atrocious.
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Richard G
1 reviews | Active since Jan 2020
26 Dec 2023, 09:36
IGEN wireless is HORRIBLE
Herotel wireless is the most unstable isp product on the market. Have had to phone them almost 10 times the past month just to get their things sorted, had a tech act all dramatic about how their systems aren't acting the way it should etc and how he will escalate it, yet here we are! Same problem I have spoken to these people on the phone more than my own wife over the past 6months. They expect the customer to pay for them to fix a problem on their side, with NO gaurentee that the problem will be fixed. Rather go for another product from a different ISP. IGEN wireless is expensive for very little and customer service is atrocious.
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Replies (0)AJ
Alex J
1 reviews | Active since Jan 2020
4 Dec 2023, 12:55
You bring shame
It is so bad I wanna give you a zero, but that’s not possible so I give you a one. Igen is the worst internet provider EVER. I am using my data to write this because the wifi is not working yet again!!!! Fix yourself! Useless.
Helpful (0)
|Replies (0)AJ
Alex J
1 reviews | Active since Jan 2020
4 Dec 2023, 12:55
You bring shame
It is so bad I wanna give you a zero, but that’s not possible so I give you a one. Igen is the worst internet provider EVER. I am using my data to write this because the wifi is not working yet again!!!! Fix yourself! Useless.
0
Replies (0)