Ignite Fitness Ignoring Member

I have been with Ignite Fitnes (Menlyn) for almost 4 years and despite the loyalty and how many referrals I have sent their way they continue to treat me like dirt. I had an issue with freezing my account, that resulted in me having to pay about R2000 for something that could've been avoided if they did their job. Now, they sent us an email that the Menlyn branch will be closing and that our memberships will end on the 31/08, a few months ago when they temporarily closed they allowed for us to either share a certificate with a friend or opt to keep the cert which is basically a one month free certificate. I emailed multiple people, telling them that I would like to use my certificate now since this is the last month at the gym but NO ONE, has responded to emails (it has been over 2 weeks now). I am not asking for too much, I am just asking for my certificate to be recognized and for my R349 to be refunded.