Poor service

We have placed numerous orders with Ignition marketing. They have all of our details including preferred colours, logo, etc. However we ordered a new Thank you card template from them x100 cards. They do send a pdf for you approval, but because they have all of our details and print our logo on hundreds of business cards/poster i didn't check the logo, which was, as per Sheena at Ignition, "accidentally cut off in the layout they did" and not their problem as they sent this to me to review. They would gladly print a second batch which corrects their error but we would have to pay for this. As per her email they will usually bring to your attention the error, which we never were. Very poor service and don't care attitude.