Extremely disappointed

Extremely disappointed with the service from IHPSM and iGrow regarding Trade Winds Apartments in Randburg. I moved out in October last year, and while paying the deposit at the start was seamless, getting it back has been a complete nightmare. For over two months, I have been sent from pillar to post between the two companies, with no clear accountability, no transparency, and no urgency on how or when my deposit will be refunded. This has directly affected my ability to pay a deposit at my new place, yet because it does not impact their business, it feels like they simply do not care. This level of unprofessionalism and lack of responsibility is unacceptable. Based on this experience, I will not work with IHPSM or iGrow again, and I do not recommend them to anyone looking for a professional property management company.