Damaged courtesy car at Ikhutsa Mountain Manor Day Spa

I booked in at Ikhutsa Mountain Manor Day Spa last year on 5 December 2017. A courtesy car which I went with to the spa was damaged by one of the staff members who offered to park it for me. The staff member did not even tell me that they drove into a pole while parking the car. I only saw it when I check out on 6 December 2017. The damages came to a total of R 3, 640.99 plus interest of R 373.20 which came to R 4, 014.19 in total. When I reported the matter to the manager, I was given the run around for more than a month only to be informed by their attorney that they will not take responsibility for the damages even though they were caused by their staff member in their premises. I found this treatment to be totally unacceptable especially because businesses should have insurance which covers their clients in such instances. All they would need to pay is an excess amount if any amount at all. The spa blatantly refused to take any responsibility what so ever nor did they apologies for the ordeal.