TP
Tshepiso P
Active since Nov 2015
5
Reviews
0
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Reviews
5 reviews96 months ago
appalling treatment from Avis rent a car
I received a courtesy car from Avis in December 2017. On the contract I accepted the Collision Damage Waiver and the Theft Loss Waiver. I declined the Personal Accident Insurance and the Windscreen & Tyre Damage Waiver. Unfortunately the vehicle was bumped by one of the employees of Ikhutsa Mountain Manor Guest House and Spa in Pretoria East when I went there. The spa refused to take responsibility for fixing the dent on the car. Avis charged me R 4, 272.56 for the dent on the car. This is despite the fact that I had accepted the Collision Damage Waiver. When I enquired as to why the damages were not covered by the insurance, I was told that it is due to the fact that I had declined the Windscreen & Tyre Damage Waiver insurance. The dent on the car has absolutely nothing to do with windscreen & tyre damage waiver. Moreover, the terms and conditions at the back of the contract states that the Collision Damage and/or Theft Loss Waiver do not cover among others any damages to the tyres, rims, hub caps and class ( unless the Windscreen & Tyre Damage Waiver was accepted in which case the liability is reduced to zero). It does not state that dents or any damages on the body of the car are not covered. So their reason for charging me R 4, 272.56 for the dent because I declined the Windscreen & Tyre Damage Waiver is fraudulent. The damage on the car was a dent on the body of the car which has nothing to do with the windscreen or the tyres, rims or hub caps. My deposit of R 1 300.00 was not refunded to me. I also paid an amount of R 1 338.04. Moreover, this account was handed over for debt collection and an additional amount of about R 200 was added unto the debt. Furthermore, Avis will not allow me to rent any of their cars in future unless if the amount which they believe is due to them is paid by me in full. I find this treatment not only unfair but it is appalling to say the least.
53 replies
97 months ago
Vodacom data being depleted even though not used
I have experience my data being depleted even though I have not used it. This is despite the fact that I have put my settings for the applications to only update when Wi-Fi is on. I have also disabled. The background data for all the applications has been restricted. About 3 months ago, data of about 1,1 GB disappeared overnight. I woke up the next morning at it was gone. A bout 2 months later another 800 MB disappeared. Again a month ago about 400 MB got depleted even though I did not use it. This unfair treatment from Vodacom has carried on for a longer than a year not. I was on a contract and would receive exorbitant invoices for data which I have not used. I have written two reviews about Vodacom before.
53 replies
97 months ago
Damaged courtesy car at Ikhutsa Mountain Manor Day Spa
I booked in at Ikhutsa Mountain Manor Day Spa last year on 5 December 2017. A courtesy car which I went with to the spa was damaged by one of the staff members who offered to park it for me. The staff member did not even tell me that they drove into a pole while parking the car. I only saw it when I check out on 6 December 2017. The damages came to a total of R 3, 640.99 plus interest of R 373.20 which came to R 4, 014.19 in total. When I reported the matter to the manager, I was given the run around for more than a month only to be informed by their attorney that they will not take responsibility for the damages even though they were caused by their staff member in their premises. I found this treatment to be totally unacceptable especially because businesses should have insurance which covers their clients in such instances. All they would need to pay is an excess amount if any amount at all. The spa blatantly refused to take any responsibility what so ever nor did they apologies for the ordeal.
0 replies
125 months ago
Data usage billing dispute
I received an sms from Vodacom on 4 November 2015 stating that my sim card is softlocked as I owe an amount of R 1990 for the month of October 2015 & R323 from 1- 4 November 2015.i requested for the itemised billing for the months of October 2015 &Novemeber 2015.Upon inspecting it I realised that about R1600&R 300 was only for data usage for the months of October 2015&November 2015 for data which I did not use as the data was used either while I was asleep or in meetings at work.I always switch off my data when not in use & have set applications to update only when Wi-Fi is on. My sim card was locked on 11 Novemeber 2015. I could only receive calls.I did not get any joy from Vodacom when i logged a dispute with them. I then reported ths matter on ths website. The invoice for October 2015 was revised to R444 instead of R1900.I was told to wait till 2 December 2015 for another call to be logged withvtge data department.The call was eventually loggef by a store manager in Pretoria on 9 December. On 14 Decemeber 2015 i was told that tge matter has been referred to the data department.The matter has still not been resolved dispute the fact that I reported it on 5 November.Please assist
77 replies
127 months ago
Request to investigate billing of data usage
I have a contract with Vodacom for two 3G smart tablets.I receive 500 MB and 500 night owl MB per month on one of the sim cards. I also receive 200 MB on the second sim card.I monitor my data usage often.On 9 October 2015 I had about 372 MB of data left. On the morning of 10 October 2015 I had 0MB of data as well as 500 MB of night owl data. On 1 November 2015 I receive 500 MB and 500 night owl MB.However,on 2 November 2015 I had 0 MB and 500 night owl MB.Meaning that in both the months of October and November the data 'disappeared' even though I did not use it.This is despite the fact that I switch off my data every time I finish using applications.System updates have been set to operate only when Wi-Fi is enabled.Auto check intervals for system updates have been set on manual.<br> <br> The total amount of data usage charged for October 2015 is R 1,577.47 and it is R 277.74 already for 1 November 2015 to 4 November 2015.However the data usage charged for September 2015 and August 2015 was R 275.05 and R 436.68 respectively,this prior to the incidents of the data 'disappearing'.My account has been soft locked since 5 November 2015&blocked since today.I now cannot send smses or make calls
75 replies
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