No water in my home

My dad passed away in 2000. Sometime this year the municipal change water mitres to prepaid and when they do that they cut off water supply to my home. Since February this year we leave in a house without water. I thought water was a basic need in South Africa... 10 months without water we always ask our neighbours for water they are tired of us now.. both parents passed away and we cannot afford to pay what is owed to the municipality an indigent forms were submitted to the municipality offices at kwagcaleka Mandeni and the lady that works there refuse to take the forms because we didnt specify how are we surving my question is do i need to write that i live with dating old men? Water is a basic need and one cannot live without.