Extremely poor and uncomfortable customer service

The service of this bus is totally *******. Illulabus staff needs to treat customers better it's not like customers get a free ride mxm, first in Cape Town it was a Congolese rude guy charging ridiculous prices for mini luggages(weight 17kg) worse no receipts were issued for such prices hence one could tell that those guys are ****ming, customers were charged from R50- R150 per luggage by the Congolese guy wearing orange reflector.

If the Congolese guy wants tips he is supposed to ask and stop robbing people!

Secondly, a mini bus was used and none of customers were informed that we will be traveling with that mini bus.

Lastly, at Queenstown again we are transferred to a very dirty apm bus with ****roaches without even a pretentious polite request but by being instructed no request. This absolutely unacceptable!