ILundi’s lack of care

I am so disappointed by the lack of communication and service delivery on my order. I really respected and loved all ILundi leather products. In the past I have ordered 4 bags and placed another order with the intention of giving it as a birthday gift to a family member. I recognized that the date in which I placed the order it would not be ready on time for the birthday gift however I expected it the following week yet nearly another whole month has passed and still no bag and I have immigrated so can’t receive it. I have emailed, sent WhatsApp messages as stated that you can on their online web page. I have tried phoning and the phones don’t even ring. Has something happened to the business? Is it going under so it can’t carry through and complete orders placed? Has it been sold and business owners don’t care for their customers? I am very confused as this never happened to me in the past with them. I waited for the lead time for the bags to be made but they always came. Why is this different now? I find it hard to believe that no one cares. Furthermore it is frustrating to see their media team still able to make posts on Instagram and Facebook but struggle to respond to paying customers. Definitely won’t be buying from Ilundi again.