Slow to refund

We had a wonderful trip to Norway in December 22 on the Hurtigruten ship. We paid everything in advance to the travel agent, Imagine cruising, excursions included. One of the excursions were cancelled by the ship, Hurtigruten due to insufficient snow. According to them, since we paid the agent we would be refunded by them. We notified Imagine cruising immediately. When we were back in SA they made us wait for seven weeks to get our money back. According to them they waited for Hurtigruten to respond to their refund requests And it was only after we contacted Hurtigruten ourselves that things started to happen. Not sure what would have happen if we just left it with Imagine Cruising to sort. I will never use Imagine Cruising again as a travel agent. We dealt mainly with Sharon and Abo. Both of them were always very civil in their correspondence and emails but I will definitely rate the service below average. The trip itself on the Hurtigruten ship were above average though.