Excellent technical service from Imaginet ISP.

Imaginet is an ISP based in the Eastern Cape. I have been an Imaginet client for around 10 years. The service I have received from Imaginet and staff is nothing short of excellent. Over the last number of months I have had numerous problems with LTE reception and have had to contact Imaginet technical staff for assistance. Their helpfulness, friendliness and willingness to help goes beyond what most other company employees offer or provide -in any field. What I really appreciate with Imaginet is : (a) that when one calls in with a problem, if they are unable to answer the call immediately, they offer a call back service. This is not to just appear to be be efficient and offer a good service - they actually do call back. (b) When a staff member answers the phone - 1. They all identify themselves by name, 2. they speak English (my language) clearly so you can understand what they are saying. 3. They patiently guide one through any setup to be done. 4. They follow up to find out if the problem has been resolved. Anyone wanting an ISP can be sure they will have excellent and satisfactory service from Imaginet. Well done to all the technical staff at Imaginet!