Horse riding dissatisfied by far.

Boyfriend and I went horse riding at the imhoff farm, we were greeted nicely but as soon as the owner left and left the not so helpful guide in charge it all went to hell. The mounting block was unstable so I ended up mounting the horse off the floor, I'm a complete novice so it was quite challenging to mount. Once on the horse the guide adjusted the stirrups, but I instantly felt they needed to be longer as I'm quite tall so I asked him to readjust them he walks away pretending that he didn't hear me, so I hopped back off and used the advice I gotten from and experienced rider to adjust them, when I got back on I instantly felt more comfortable, after we got through the initial gates the guide was on his phone the WHOLE ride, once on the beach he galloped away from us (it was just 2 novice riders with the one guide) he left us for about 5 minutes before returning. He asked if I wanted to try cantering with my horse I felt confident enough to give it a go, but my horse was having none of it, even when the guide was pulling it along with his, I eventually screamed at him to let go and just take it easy because clearly the horse wasn't happy to go. He once again trotted away from us then when we caught up he was disinterested in us, didn't tell us anything like he was ment to, it was more like he was a guest paying to ride rather than guiding the horses and being informative, I had to figure out the commands my horse understood. The ride back to stables were just as horrid! My horse ****ked at every wave that came in which ment we bolted a few times and came close to falling off a lot, my horse was the slowest so I was at the back. This ride wasn't cheap either! And they conducted themselves in such a bad manner. We even ended the ride early because it became to much to handle. I wish I demanded my money back but I was so tierd physically and mentally after the hellish ride I was too eager to leave!