IMHOFF FARM RESTAURANT CUSTOMER SERVICE IS TERRIBLE

My Wife and I took our two children and there 4 cousins(all of whom between the ages of 2 and 10 years old) to imhoff farm to feed the animals. The kids enjoyed it, feeding the ducks, and other farm animals the animal caretaker was very friendly and answered all the kids questions. He even allowed the kids to watch him has he herded the animals back into their enclosures when it was closing time.

When we were done the kids were hungry so my wife and i decided to go to the Restaurant that is on the same premises.

The kids played in the park while my wife an I waited sat at the table waiting for someone to serve us. We say directly infront of the door because that was the biggest table. we waited a few minutes and i tried to get the attention of the waiter(with dreadlocks) . I was told that he would be with me shortly, we continued to sit and watch as the waiters served other customers that came in after us.

the kids were having fun so we decided to make the most of it and stay. Eventually a waiter(with dreadlocks) came out and took our order of one two of same Pizzas.(i forget the name) and we also ask the waiter for an extra 6 plates for the kids.

we waited about 10 minutes and still no plates were put on the table, i got the attention of the waiter(with dreadlocks) to remind him, and he replied he will do so now... another Ten minutes past and still no food or plates and the waiter(with dreadlocks) continued to service the other customers but neglected to see to us.

eventually i got up and went inside the restaurant(with the intention of taking plated from the tables inside the building)

another waiter saw me and asked if he could help, i told him that I have been waiting almost 30 minutes an i still was not service my food, the plates were not on the table as i requested. at that moment the waiter (with dreadlocks)comes out of the kitchen with the pIzzas in hand i immediately calm down and say thank you.

we walk back to the table the waiter (with dreadlocks) puts the pizzas down and goes back to serving other customers the other waiter the brings the plates.

at this moment we notice that there are two different Pizzas, one Plain enough for the kids to eat without burning there mouths(which we order two of) and the other was completely different it had pepperonis on and looked spicy.

I call our waiter(with dreadlocks) explained to him that we had order two of the same pizzas and this was clearly a mix up.

He then looks at the pizzas and looks at me and says we have to pay for the extra for the Pizza we didnt order because it had extra meat and other ingredients on.

Best Believe i was ****ed. but seen as how we had traveled from Strandfontein to Kommitjie to feed the animals. I decided to ruin the days by going off on this waiter (with dreadlocks) so i told my wife(my wife who was hoping i smack this idiot of a waitier) i told her lets justs pay the extra R25 seeing as how we were waiting over 40 minutes. kids are hungry and we traveled to let one idiot ruin our day.