Inconsiderate, *********** & Lack sense of urgency.

I'm not sure if the staff needs further training or if the company needs new staff altogether.. I've never seen such incompetence from a service provider. All I need is a transfer from one Unit to the other (Same Estate) but I'm being taken from pillar to post with the TRANSFER.. all required docs were signed & sent but no communication whatsoever, I've been without water for 5 days. I've been calling over 5 times daily but the unresolved issue persists. Lack of telephone etiquette from the staff, treating customers fairy is just a concept in this organization. Awesome service is definately not in their radad or books oh but when it comes to billing ? They're as quick as light.