GN
Gugulethu N
Active since Dec 2025
2
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Reviews
2 reviews2 months ago
Inconsiderate, *********** & Lack sense of urgency.
I'm not sure if the staff needs further training or if the company needs new staff altogether.. I've never seen such incompetence from a service provider. All I need is a transfer from one Unit to the other (Same Estate) but I'm being taken from pillar to post with the TRANSFER.. all required docs were signed & sent but no communication whatsoever, I've been without water for 5 days. I've been calling over 5 times daily but the unresolved issue persists. Lack of telephone etiquette from the staff, treating customers fairy is just a concept in this organization. Awesome service is definately not in their radad or books oh but when it comes to billing ? They're as quick as light.
0 replies
4 months ago
Rain failure to allow third party collections
This has to be by far the worst logistics company, Rain included. My brother bought a router which I (the third party) collected on his behalf since he was not available.. I'm super grateful to the delivery who compromised & risked his job for my convenience. 3 years later the router just died & we're awaiting the replacement, I'm now told my brother has to personally collect the router himself (a mere switch & save replacement) has taken over 8 days because his currently in another province & suddenly "Rain doesn't allow third party collections" the same Rain that doesn't allow options to nominate third party for collection.. been taken from pillar to post regarding this matter with no solution whatsoever, very unprofessional company, call centre agents who lack telephone etiquette continue to render very poor service.
53 replies
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