Unhappy Ford Loyal customer

It's been two months now that I have bought my vehicle from Motus Ford Kempton park. The service I received at first was good and I got a good deal on the car. But now the whole experience is being ruined by the fact that I still have not received my spare key a whole 2 months later having bought the car. I have called numerous times and have followed up on the matter numerous times for me and still have not gotten concrete answer or action taking place. It's very disappointing because you go to a brand as big as ford Expecting to get great service and that whole experience gets ruined by something as simple as getting a spare key for a customer. This makes me very unhappy because I am a loyal Ford Customer and this is my second ford vehicle, but the next time someone is interested in buying a vehicle I don't think it will be easy for me to recommend them to the brand due to the hassle I am going through