Imperial Group
1.8|101 reviews
AN
Antoinette N
1 reviews | Active since Member
31 Aug 2022, 15:45
Killer Imperial Logistics trucks
On the 11 August 2022 I called 0861 580 580 as displayed on the Imperial Logistics truck to report that the truck came speeding and ran me out of the road and over a huge pavement and sped off. When I caught up with the truck the driver flashed the middle finger to me.
I made the first call to Mix Telematics (0861 580 580) at 16:46 and spoke to a guy who took my details and said that he will call me back in a few minutes. I told him that it is not even 5 minutes since the incident happened and I am actually following the truck as we speak. He never called me back.
At 16:51agin on the 11 August 2022 I called Mix Telematics again and spoke to a guy named Jarred. He said there is no record of my previous call and started from scratch to take my report. At that time I had taken clear pictures of the back and front of the deadly truck since I followed it (and I still have the pictures) and I gave him all the details that he requested for and he said that Imperial will call me directly within 48 hours . When I asked for the call reference he said I must call back and state his name and I will be assisted. I have not heard anything from Imperial or Mix Telematics till today.
The details I gave to Jarred from the clear pictures:
Tailer details: reg CA 595-047 and tracking number TE1333 Horse details: reg CA 813-100 and tracking number H1363
I called Mix Telematics again on the 16 August 2022 at 16:09 since I was not hearing anything from them and I spoke to Sithembile who said she is at Mix KZN. She said there is no record whatsoever of my previous 2 calls and she took yet another report from scratch and said Imperial will be in contact with me in 48 hours. I told her that my front right has a very bad squicking sound since that incident. Yet again she said there is no reference number for my call and promised that Imperial will contact me.
It is now the 31 August 2022 and I have not heard a single word from Imperial or Mix Telematics.
Imperial advertises the number 0861 580 580 to report bad driving on their vehicles and when I call to do that (3 times over) I am overlooked and swept under the carpet like garbage. I want my car fixed!!!
Mix Telematics and Imperial Logistics are a bunch of responsibility evading goons habouring wreckless drivers that will kill us all, 1 by 1 on the roads.
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Antoinette N's updateReviewer Update
08 Sept 2022, 10:26I miraculously received a call from a cellphone number on the 1 September (the morning after I posted this complaint) from a guy that said he is the operations manager. He said he was only emailed my report of the incident that morning and did not know anything about the incident.
He said the truck registration and tracking numbers do correlate with the date and time and location of the truck as reported and said he will call the driver in and contact me soon. I have not heard back from him since then.
I called that cellphone number back just now and it takes me straight to voicemail.
I don't know how and who to follow up with now... I need my car fixed, it hs a terrible squicking sound in the front right wheel and am scared of it causing any accident as I rely on that one and only car. Can I please be taken seriously....
He said the truck registration and tracking numbers do correlate with the date and time and location of the truck as reported and said he will call the driver in and contact me soon. I have not heard back from him since then.
I called that cellphone number back just now and it takes me straight to voicemail.
I don't know how and who to follow up with now... I need my car fixed, it hs a terrible squicking sound in the front right wheel and am scared of it causing any accident as I rely on that one and only car. Can I please be taken seriously....
AN
Antoinette N's update08 Sept 2022, 10:26
Reviewer Update
I miraculously received a call from a cellphone number on the 1 September (the morning after I posted this complaint) from a guy that said he is the operations manager. He said he was only emailed my report of the incident that morning and did not know anything about the incident.
He said the truck registration and tracking numbers do correlate with the date and time and location of the truck as reported and said he will call the driver in and contact me soon. I have not heard back from him since then.
I called that cellphone number back just now and it takes me straight to voicemail.
I don't know how and who to follow up with now... I need my car fixed, it hs a terrible squicking sound in the front right wheel and am scared of it causing any accident as I rely on that one and only car. Can I please be taken seriously....
He said the truck registration and tracking numbers do correlate with the date and time and location of the truck as reported and said he will call the driver in and contact me soon. I have not heard back from him since then.
I called that cellphone number back just now and it takes me straight to voicemail.
I don't know how and who to follow up with now... I need my car fixed, it hs a terrible squicking sound in the front right wheel and am scared of it causing any accident as I rely on that one and only car. Can I please be taken seriously....