Pathetic service and Poor Quality

Unfortunately there is no rating here that justifies what I have been through with this company. From the get go, there was issues with my order, which ranged as follows: Order placed and fully paid on 21 May 2025. Then I was informed that there was a lead time of nearly 4 weeks. Then I was informed that I can only collect (not free shipping as stated on the check out), however that they are willing to deliver for an additional R1000. Although I am not in agreement with the way they conduct business, I also need the goods, fully paid for, to be delivered and agreed. Then they asked me what my colour selection were (AFTER THEY ALREADY INDICATED THAT MY ORDER IS BUSY BEING MANUFACTURED). Then I was sent the invoice for delivery on 09 June 2025, which was paid for and receipt thereof confirmed. On 11 June 2025, I was informed that I only "ordered" one matrass - I sent them a screenshot to show them that the checkout indicates the bed, mattress as well as the additional matrass for the pull out bed portion. I am yet to receive an answer on that. In the mean time the driver delivered the bed, however the quality is of such a nature that I am not willing to accept it in that state, nor does the matrass fit on the bed. I have informed them of this too, and am still to receive a response.