Atrocious customer service from Imperial Honda in Weltevreden Park

We take our Honda Brio (2017 model) to Imperial Honda in Weltevreden Park for regular services. Last year in June 2020, my spouse was told that the rear shock absorbers needed to be replaced. We were rather surprised, because we do not do off-road driving and we have low mileage on the clock (well under 30 thousand kilometers). We do not transport anything heavy and do not carry passengers either. We drive responsibly and do no hard driving at all. This car has only been owned by ourselves. We have used the car far less since Lockdown began last year, because work is done mainly from home. The shocks were replaced last year in 2020. This year in June 2021, whilst the car was being serviced, we are told by this dealership that the rear shocks need replacing again. It was so disturbing to hear this, only twelve months later! It gets worse. The dealership refused to take any accountability and would not pay for them to be replaced again. They quoted Six Thousand and Seven Hundred Rands, no kidding! My spouse had to constantly phone and chase up after them to find out what the hell was going on. Their customer service levels are atrocious. We are left with no other option, but to take the car elsewhere to do the shock absorbers, because this is totally unacceptable.