GT
Greg T
Active since Nov 2016
8
Reviews
0
Industries
Reviews
8 reviews23 months ago
Claims process is not exceptional at all.
I never thought that I would be writing a bad review about Discovery Health, but I am afraid that I have not found their claims process easy or exceptional at all. In my view it has been very disappointing to say the least. In April 2024 I went for an eye test, and had to get new spectacles. Discovery paid for the spectacles, but I exchanged them within the 7-day warranty period due to an ill-fitting frame. The new frame was more expensive, and so I paid upfront cash for the difference, which was R800. I was informed that I could put in a claim by submitting an invoice and the receipt to their claims adjustments email department. I did this on the 9th of May 2024. The invoice contained all the information that Discovery had requested. I received an email response confirming that Discovery would process the claim within 2-3 working days. I never got any response from Discovery after that date, nor has the claim been settled. I have had to make numerous phone calls to Discovery Health, and all these calls are costly. I have also used their website to interact with an agent on their chat service. I was told by their call centre, that an agent would contact me back, but this never happened. The latest update today is that the the claim is still not resolved and that they have a backlog, and this is despite a high importance being placed on the enquiry and it being escalated. How hard can it be to look at an invoice, and then process a simple claim? Why raise an expectation that this can be processed in 2-3 days, when clearly this is not achievable? The claim reference number is 10303624531. My call to them, reference number: 10333554498. My chat with them online: 10333554498.
106 replies
24 months ago
Over twenty years with AON, but hugely disappointed!
My spouse has been loyal to AON for twenty-two years, and has a short-term personal lines insurance policy. We recently had a problem with our geyser which was not heating. After contacting AON, they confirmed that this would be covered under geyser maintenance. They referred him directly to the underwriters. We thought this was rather slack of them, especially considering that one of the positive attributes any insurance broker should aspire to, is to make the claims process smoother for the client. My spouse had to do all the legwork. The underwriters did pay for this, to their credit. However, a week ago we requested our claims history from AON. To our shock, we saw that there was a huge discrepancy between what the plumber had on their invoice to what AON had submitted, albeit that this had been finalized. The amount in the claims history (loss ratio) was more than double the amount on the plumber's invoice. We hate inaccuracies, and immediately informed AON. This enquiry was made last week, and today is Thursday! We also find AON's customer service levels have deteriorated, because my spouse often gets cut off when on the line to them. He asks for a manager to phone him back, but this never happens. We are not happy. I am afraid, this is not a good reflection on AON. Is this how one treats a client that has been with you for over two long decades? The main contact person who is supposed to be dealing with this is Sechaba Selokoma.
106 replies
34 months ago
Excellent service from Biddulphs International
We recently moved from Johannesburg to Port Elizabeth. We were very pleased that we went with Biddulphs, because the whole move was a success. All our items arrived safely in Port Elizabeth and nothing appeared to be damaged. We were happy with the service. Many thanks to all who were involved in making this happen.
53 replies
36 months ago
Biddulphs is not the "top-ranked" company everyone thinks it is!
All that glitters is not gold. More than five days ago I contacted this so-called "top-ranked" removal company, because I wanted to organize a quote. The saleswoman I spoke too told me that I would get a phone call to arrange a date and time. When I asked her whether it would be early the following week, her response was: "I have absolutely no idea"! In the interim, I have engaged with several other removal companies, who clearly put Biddulphs to shame. I would strongly suggest that you send your sales people for more training. Still no call back from Biddulphs. Either your company must be rolling in so much money, that you literally do not know what to do with all this abundance of wealth or your employees are not up to scratch. I suspect it is the latter.
53 replies
58 months ago
Atrocious customer service from Imperial Honda in Weltevreden Park
We take our Honda Brio (2017 model) to Imperial Honda in Weltevreden Park for regular services. Last year in June 2020, my spouse was told that the rear shock absorbers needed to be replaced. We were rather surprised, because we do not do off-road driving and we have low mileage on the clock (well under 30 thousand kilometers). We do not transport anything heavy and do not carry passengers either. We drive responsibly and do no hard driving at all. This car has only been owned by ourselves. We have used the car far less since Lockdown began last year, because work is done mainly from home. The shocks were replaced last year in 2020. This year in June 2021, whilst the car was being serviced, we are told by this dealership that the rear shocks need replacing again. It was so disturbing to hear this, only twelve months later! It gets worse. The dealership refused to take any accountability and would not pay for them to be replaced again. They quoted Six Thousand and Seven Hundred Rands, no kidding! My spouse had to constantly phone and chase up after them to find out what the hell was going on. Their customer service levels are atrocious. We are left with no other option, but to take the car elsewhere to do the shock absorbers, because this is totally unacceptable.
0 replies
95 months ago
TELKOM IS DISGUSTING!
On 18 April 2018 we received confirmation from telkom-online that our landline service was to be cancelled. On the 17 May 2018 our landline was cut. Despite this proof that our landline was cancelled and the line itself being cut on 17 May 2018, the Telkom system still shows that our line is active and we are still being billed for a landline we do not have and we are still battling to get it cancelled. We have made numerous phone calls to Telkom, filled in a Service Cancellation form even although we have confirmation it was cancelled and the manager of the Telkom Cresta branch in Johannesburg attached all the files to the account. We have been assured by telkom call centre agents that the account will be cancelled and the billed amounts reversed. However, none of this has happened as of 20 June 2018 and yet we received confirmation from Telkom that our landline was cancelled on 18 April 2018, over two months ago! We have had so many years of appalling service from Telkom and have had countless faults on our landline that Telkom could never fix properly that we were left with no other choice than to cancel, which we did over two months ago. Yet Telkom continue to torture us and we have never come across such grotesque levels of inefficiency in all our lives. We have all the proof we need should this end up in a court room. We have kept email trails and kept reference numbers. I have had to use my cell phone to contact the call centre all the time, because our landline was cut on 17 May 2018. We have spent a lot of money on cell phone calls trying to sort this out, because Telkom branches no longer handle these sorts of problems and one has no other option but to go through call centre. Telkom, you are absolutely disgusting!
53 replies
98 months ago
Another ode to Telkom
In 2017 we had intermittent faults with our landline which lasted almost six months -- we could not make any calls and we could not receive any calls. Telkom eventually corrected the fault and everything seemed fine for several months afterwards. However, our landline went dead again last Friday morning, 16th March 2018. We logged a fault that same morning. Telkom sent a message to my mobile phone informing me that they would endeavour to attend to the fault within five days. Five days have passed and we have still not heard whether a technician has been assigned to the fault or not. When I phoned yesterday, the call centre agent could not tell me when our fault would be attended to. Last year was a nightmare trying to resolve this and we made dozens of phone calls to Telkom and sent them emails and visited two of their Telkom branches trying to get the fault fixed. There was often apathy from Telkom employees and no empathy or concern for our situation despite us paying for a service we did not have. We also had to use our mobile phones to phone the Telkom call centre and this was entirely at our own expense. Just one call to Telkom would cost me thirty rand or more, because one would be waiting in queues for quite a while before an agent answered the call. Now the nightmare has begun all over again. I need my landline. I have an elderly mother who lives a thousand kilometres away from me and I can only speak to her via landline. She does not have Skype nor does she have the WhatsApp call option. I also operate from home a lot and really need a landline. When I glance through all the other complaints here that are directed at Telkom, I realize that I am not alone and that there are many people who have also been without landlines and the internet for much longer that I have. C'mon Telkom! What is happening here? I see that you are 39% state owned. This means that taxpayers help to fund Telkom whether they have a Telkom account or not. This is cause for concern, especially when there are many complaints that are not being dealt with effectively. Shocking service.
106 replies
107 months ago
Telkom Nightmare!
<p>Our nightmare began in January 2017 when our landline became faulty. We found that we could not receive any calls and we could not make any calls either --- our line was dead. We logged a fault with the Telkom call centre, but the fault was never properly fixed and there were constant intermittent faults spanning several months. It was a hideous experience trying to get this resolved and the technicians suspected that it was an underground cable problem. However, we had also been told by the technical department that it was a problem at the "exchange" or "surge in DC". Our neighbour, two houses up from us, had also been experiencing faults on her landline at the same time as us. Endless calls were made through to Telkom and they always regurgitated the same response that they "will endeavour to resolve this problem within 5 days" --- what a blatant lie! We also sent detailed complaint letters to the email address that Telkom call centre agents provided us with ********** and ********** We never received any response to these complaints. We would often get transferred from one call centre agent to the next and we felt like a Ping-Pong ball bouncing back and forth between incompetent agents. We were often told that it would be "escalated". Telkom then suggested that we try migrating to a "Fixed-line Lookalike" phone/device (type of instrument: ********** ) that apparently didn't require any cables and they sent this to our address via courier. We were delighted to get this device, but our joy soon turned to sorrow once again. Telkom had not sent a SIM card with this device and trying to get one was an enormous mission. We were told by Telkom to get the SIM card from any Telkom branch, but when we went to the Rosebank branch with the device, the SIM cards they tested all displayed an error message on the device. We seemed to be back to square one and so decided to get a 'Goods Return Note' from the manager at this branch. She also sent emails and messages to Telkom to get our "Fixedline Lookalike" cancelled and our line returned to a normal line with no internet connection. This incident was logged on the 5th of May and Telkom is still sending us bills to pay for internet (SoftCap 20GB) that we do not have and have never had. We have made numerous calls to Telkom Billing and the same situation occurs where we are a transferred from one agent to the next. They tell us that the bill will be rectified, but this doesn't happen. The bill was incorrect in May and is now incorrect for June. The Dispute number is ********** 5 and reference ********** 2. Due to the grotesque levels of inefficency from Telkom, we had to choose another internet service provider. We still have our landline with them, but their customer service levels are atrociously bad. Almost six months of hell with this dreadful company. I honestly do not know how any person can remain calm and sane whilst having to deal with this company from hell. Even a saint would become incensed with rage! </p>
112 replies
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5 Star
1 (12.5%)
4 Star
0 (0%)
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1 Star
7 (87.5%)